Medical Receptionist - Hospice

Deercreekseniorliving; Encinitas (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

Seaport Hospice is seeking a Medical Receptionist to be the welcoming first point of contact. You will handle front desk operations with a focus on HIPAA-compliant information handling and patient-centered service.

Responsibilities include answering calls, managing mail, coordinating with medical records and other departments, and keeping the reception area organized and efficient. A minimum of one year in office/customer service and typing 50 wpm are required.

Qualifications

• Minimum of one year experience in office or customer service, preferably hospice or health care.
• Able to type 50 words per minute.
• Strong communication, organizational, and multitasking skills.
• Proficient computer and telephone skills
• Knowledge of Medical terminology

Responsibilities

• Greet and assist visitors in a professional and friendly manner.
• Answer, screen, and direct incoming phone calls promptly.
• When answering patient calls or handling patient-related inquiries, confirm identity and verify information per HIPAA guidelines.
• Manage incoming and outgoing mail and deliveries.
• Maintain a clean and organized reception area.
• Assist with basic administrative tasks such as filing, data entry, and document preparation.
• Support medical records and other departments with clerical tasks.
• Maintain visitor log and documents related to vendor and guest visits.
• Check incoming mail daily, sort accordingly, and deliver or scan mail to recipients.
• Ensure compliance with HIPAA regulations by safeguarding patient information and confidentiality.
• Maintain the emergency preparedness patient roster within the front office binder.
• Maintain files, equipment, supplies, postage and general office and kitchen condition in an orderly manner.

Skills

Typing 50 wpm

Communication

Organization

Multitasking

Medical terminology

Education

One year office or customer service experience

Business college (1-2 year) preferred

Job description

Medical Receptionist - HospicePay Range: $21 - $25 per hourJob Type: Full TimeJoin Seaport Hospice – Provide Comfort and Care That Truly MattersAre you a compassionate Medical Receptionist looking to make a meaningful impact? At Seaport Hospice, we believe hospice aides hold one of the noblest professions. Our CHHAs are the heart of hospice care, helping us fulfill our mission to provide life-changing service to patients and families during their most challenging times.We foster a culture built on:Celebration of successes and making work enjoyableHighest standards of care and professionalismContinuous learning and growthRespect and empathy for othersInnovation with good judgmentMost importantly, we put employees first, because exceptional patient care starts with a supported and valued team.JOB SUMMARYThe Medical Receptionist serves as the first point of contact for visitors and callers, providing exceptional customer service and administrative support. This role ensures smooth front desk operations and assists with various office tasks to maintain an efficient and welcoming environment.RESPONSIBILITIESGreet and assist visitors in a professional and friendly manner.Answer, screen, and direct incoming phone calls promptly.When answering patient calls or handling patient-related inquiries, confirm identity and verify information in accordance with HIPAA guidelines.Manage incoming and outgoing mail and deliveries.Maintain a clean and organized reception area.Assist with basic administrative tasks such as filing, data entry, and document preparation.Handles inquiries and provides accurate information about the company.Support medical records and other departments as needed with clerical tasks.Maintains visitor log and documents related to vendor and guest visitsChecks incoming mail daily, sorts appropriately, and delivers or scans mail to recipients.Ensure compliance with HIPAA regulations by safeguarding patient information and maintaining confidentiality at all times.Maintains the emergency preparedness patient roster within the front office binderMaintains the files, equipment, supplies, postage and general office and kitchen condition in an orderly manner.JOB REQUIREMENTSA minimum of one year experience in office or customer service, preferably in hospice or health care, or graduation from a one- or two-year business college preferred.Able to type 50 words per minute.Strong communication, organizational, and multitasking skills.Proficient Computer and Telephone skillsKnowledge of Medical terminologyAbout Seaport HospiceSeaport Hospice is part of the Pennant Group, a nationwide network with over 300 locations. We combine the stability of a proven healthcare leader with the freedom to innovate locally in San Diego hospice care.Our Core Values: CAPLICOCelebrationAccountabilityPassion for LearningLove One AnotherIntelligent Risk TakingCustomer SecondOwnershipThe employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.