Hospice Care Transition & Referral Executive

St. Croix Hospice; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

St. Croix Hospice is seeking a Care Transition Coordinator (Hospice Account Executive) to nurture referral relationships and coordinate timely referrals for hospice services.

The role includes educating families, managing admissions targets, and supporting a comprehensive marketing plan across multiple territories. The position emphasizes building strong partnerships with referral sources, performing CRM documentation, and contributing to budgeted sales volume while collaborating with leadership

Qualifications

• Associate’s degree in Marketing, Business Administration, Healthcare, or related field.
• Ability to position services to, and deal tactfully with, customers and clients
• Demonstrates good communications skills, negotiation skills, and public relations skills.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
• Ability to pass DHS background study.

Responsibilities

• Meet admission and call volume targets.
• Coordinates daily sales and marketing operations including implementation of marketing initiatives.
• Build and monitor customer perceptions of St. Croix Hospice as a high-quality provider of services.
• Document all sales activity in the CRM per organizational requirements.
• Employs marketing and promotional initiatives to achieve budgetary sales volume projections.
• Maintains comprehensive working knowledge of markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning.
• Enhances flow of communication between patient, family, caregiver, facility, physician team, and any other hospice support vendors.
• Provides patient, family, and caregiver with education on hospice and encourages informed decision making.
• Assists the Director of Patient Services/Regional Director in establishing organization volume projections in the annual budget and in establishing allocations for the marketing department.
• Monitors allocation of resources according to budgetary limitations.
• Continuously conducts market assessments and assists in developing a comprehensive marketing plan designed to meet budgetary volume projections.
• Assist with coordinating and scheduling marketing events, vendor fairs, and exhibits within various territories.
• Assists with ongoing training and support of Care Transition Team. Participate in mentoring and shadowing of Care Transition Coordinators to assist in territory management.
• Assists in orienting all new staff members of the marketing team.
• Provides leadership in strategic planning including identifying opportunities for additional or improved services to address customer needs.
• Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel.
• Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided
• Monitors and reports cost effectiveness of marketing efforts.
• Performs other duties as assigned.

Skills

Communication skills

Negotiation skills

Public relations

Autonomy

Organization

Assertiveness

Flexibility

Cooperation

Background check required

Education

Associate’s degree in Marketing/Business Administration/Healthcare

Job description

St. Croix Hospice is seeking a Care Transition Coordinator (Hospice Account Executive) to nurture referral relationships and coordinate timely referrals for hospice services.

The role includes educating families, managing admissions targets, and supporting a comprehensive marketing plan across multiple territories. The position emphasizes building strong partnerships with referral sources, performing CRM documentation, and contributing to budgeted sales volume while collaborating with leadership