Hospice Care Navigator LPN

Reserve Care; Cleveland (OH); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Tuition Assistance

Retirement benefits

Health, Dental, Vision coverage

Job summary

Reserve Care is seeking a Care Navigation Nurse (LPN) to support referral intake, care coordination, and initial clinical triage, ensuring timely access to hospice services. The role emphasizes one-call resolution and smooth progression of referrals through dispatch.

The LPN must hold an Ohio license, with hospice experience preferred, and have strong communication skills to support patients, families, and healthcare teams in distress.

Qualifications

• LPN licensed in Ohio with hospice experience preferred.
• Excellent verbal and written communication.
• Ability to handle distressed patients and families with compassion.
• Ability to use EMR and referral platforms.

Responsibilities

• Retrieve, monitor, and process hospice referrals from multiple sources.
• Learn and use dispatch to schedule appointments for prospective patients.
• Follow up on referrals not progressing to dispatch.
• Perform direct admits to inpatient care centers as needed.
• Answer clinical calls from patients and caregivers and escalate as needed.
• Notify primary care teams of addressed clinical issues.
• Participate in quality and process improvement initiatives.
• Perform other duties as assigned.

Skills

Excellent communication skills

Team collaboration

Compassionate patient care

Clinical triage experience

Education

Licensed Practical Nurse (LPN) in Ohio

Tools

Electronic Medical Records (EMR)

Phone systems

Referral/intake platforms

Job description

Reserve Care is seeking a Care Navigation Nurse (LPN) to support referral intake, care coordination, and initial clinical triage, ensuring timely access to hospice services. The role emphasizes one-call resolution and smooth progression of referrals through dispatch.

The LPN must hold an Ohio license, with hospice experience preferred, and have strong communication skills to support patients, families, and healthcare teams in distress.