Telephone Navigation LPN-On-site

Hospice of the Western Reserve; Cleveland (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Retirement plan

Health benefits

Tuition assistance

Technology package

Job summary

Hospice of the Western Reserve is seeking a Care Navigation Nurse LPN to support referral intake and clinical triage. This role emphasizes timely access to hospice services and seamless progression of referrals.

The ideal candidate is an LPN in Ohio with hospice experience, strong communication skills, and a commitment to compassionate care. The position offers a total rewards package including health benefits and tuition assistance.

Qualifications

• Hospice experience strongly preferred.
• Comfortable using multiple technologies, including phone systems and referral platforms.

Responsibilities

• Retrieve, monitor, and process referrals for hospice services.
• Follow up on referrals that do not progress to dispatch.
• Participate in quality improvement and process improvement initiatives.

Skills

Excellent verbal and written communication skills

Ability to communicate calmly and compassionately

Strong teamwork and collaboration skills

Experience with electronic medical records

Knowledge of hospice services

Education

Licensed Practical Nurse (LPN) in Ohio

Job description

The Care Navigation Nurse LPN supports referral intake, care coordination, and initial clinical triage to ensure timely, accurate, and efficient access to hospice services. The role emphasizes one‑call resolution whenever possible and seamless progression of referrals through dispatch.

What You Will Do

• Retrieve, monitor, and process referrals for hospice services and Western Reserve Navigator potential patients from multiple sources, including: CarePort, electronic fax inbox, phone referrals, and other designated referral sources.
• Learn and utilize the dispatch process to schedule appointments for prospective patients.
• Follow up on referrals that do not progress to dispatch in a timely manner.
• Perform direct admits to inpatient care centers as needed.
• Take clinical calls from patients and caregivers; attempt resolution and escalated appropriately.
• Notify primary care teams of any clinical issues addressed.
• Participate in quality improvement and process improvement initiatives.
• Perform other duties as assigned.

Success Capabilities

• Licensed Practical Nurse (LPN) in the state of Ohio
• Hospice experience strongly preferred
• Excellent verbal and written communication skills
• Ability to communicate calmly and compassionately with patients and families in distress
• Strong teamwork and collaboration skills
• Comfortable using multiple technologies, including: electronic medical records, phone systems, referral and intake platforms

Physical Requirements

This is sedentary work requiring the exertion of up to ten (10) pounds of force occasionally and some light work and lifting requiring the exertion of up to 20 pounds occasionally; work requires sitting, stooping, bending, kneeling, reaching, standing, fingering, grasping and repetitive motions; vocal communication; hearing, and visual acuity. Employee is not subject to adverse environmental conditions. This position has the potential to be exposed to environmental elements, internal and external, such as infectious disease, bloodborne pathogens, chemical and/or chemical fumes, pet dander and/or exposure to allergens, and adverse effects of inclement weather that may occur as well as potentially difficult patient and family situations.

Benefits

• Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts
• Tuision Assistance
• Non‑exempt role
• Technology Package
• Protocols in place for wellbeing during COVID‑19

Conditions Of Employment

• Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
• Provide an active auto insurance policy as a licensed driver in Ohio with the proper level of coverage as directed
• Provide an active driver’s license
• Ability to provide proof of eligibility to work in the United States.
• High level of integrity, ethics and professionalism.

NOTE: The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Reserve Care is an Equal Opportunity Employer - we recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.