Hospice Admissions Concierge & Intake Specialist

Vitas Healthcare Corporation; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

VITAS Healthcare is seeking an Admissions Coordinator in the United States to facilitate referrals, manage intake, and coordinate admissions with patients, families, referral sources, and program staff. You will process inquiries, verify benefits, and ensure timely admissions while maintaining high-quality customer service.

The role requires strong communication, organizational skills, and experience in medical terminology or healthcare call centers.

Qualifications

• Two or more years related experience in medical terminology and/or call center environments.
• Ability to meet goals in a fast-paced setting.
• Strong communication and relationship-building with internal and external contacts.
• Proficiency with computers, internet, and multiple software systems; 45+ wpm typing.

Responsibilities

• Process new referrals received by telephone, email, fax, and website inquiries.
• Perform routine follow up on multiple lists of pending patient charts daily.
• Enter accurate information to support data integrity and maximize reimbursement.
• Verify Medicare and Medicaid hospice benefits.
• Notify Managed Care Department of commercial insurances and managed health care plans.
• Call patients and families to offer same-day admissions to ensure timely care.
• Assign appointments to Admissions Representatives and provide them with reports.
• Complete admission consent paperwork as needed.
• Explain hospice benefits and services to patients and families.
• Update referral sources on the status of referred patients.
• Maintain effective relationships with internal and external customers.
• Provide training and mentoring to new team members.
• Participate in morning check-in meetings to review staffing needs.

Skills

Medical terminology

Call center

Education

High school diploma or equivalent

Job description

VITAS Healthcare is seeking an Admissions Coordinator in the United States to facilitate referrals, manage intake, and coordinate admissions with patients, families, referral sources, and program staff. You will process inquiries, verify benefits, and ensure timely admissions while maintaining high-quality customer service.

The role requires strong communication, organizational skills, and experience in medical terminology or healthcare call centers.