Admissions Coordinator REMOTE

Vitas Healthcare Corporation; United States; Remote; USD 40,000 - 52,000; Full time

Job summary

VITAS Healthcare is seeking an Admissions Coordinator to streamline the intake of referrals and convert them into admissions through clear communication and strong data handling. You will interact with patients, families, referral sources and program staff to enable timely starts of care.

The role requires handling multiple tasks—processing referrals, verifying benefits, and coordinating with scheduler and admissions teams—while maintaining a concierge level of service and attention to detail.

Qualifications

• Two or more years related experience in medical terminology and/or in a call center environment.
• Ability to attain goals in a fast-paced, dynamic environment.
• Strong communication with internal and external callers, verbally and in writing.
• Proficient with computers, internet, and automated systems; 40+ WPM typing.

Responsibilities

• Process referrals received by telephone, email, fax or website inquiries.
• Follow up daily on pending patient charts.
• Enter data accurately to support data integrity and reimbursement.
• Verify Medicare and Medicaid hospice benefits.
• Notify departments of commercial insurances and managed care plans.
• Call patients to offer a same-day appointment for timely admission.
• Assign appointments to Admissions Representatives and report outcomes.
• Complete admission paperwork as needed.
• Maintain relationships with internal and external customers.
• Support staffing and scheduling for the Care Connection Center.

Skills

Medical terminology

Call center experience

Customer service

Communication skills

Typing 40+ WPM

Bilingual English/Spanish

Education

High school diploma

Medical office training

Tools

Office software

Automated systems

EHR systems

Job description

The VITAS Healthcare Admissions Coordinator is a customer service professional who facilitates the conversion of referrals to admissions through the completion of the intake process and the use of effective communication, technology and customer service skills. An Admissions Coordinator interacts with patients and families, referral sources and program staff to enable the start of care for VITAS patients.

• Process new referrals that arrive by telephone, email, fax and website inquiries, in the manner best fitting the needs of the referral source.
• Responsible for routine follow up on multiple lists of pending patient charts daily.
• Enter accurate information to support data integrity and maximize reimbursement.
• Verify Medicare and Medicaid hospice benefits.
• Notify Managed Care Department of commercial insurances and managed health care plans.
• Notify the Marketing Representatives of each new referral outside of the working hours the Program Scheduler, 8pm-8am local time and weekends.
• Call patients and families and offer a same day appointment to ensure a timely admission.
• Seek assistance of the Program Scheduler to determine appropriate staffing and coverage for appointment needs during the hours of 8am-8pm local time, Monday through Friday.
• Explain hospice benefits and services to patients and families as needed.
• Assign appointments to VITAS Admissions Representatives and provide them with appointment report outside of the hours the Program Scheduler is working, 8pm-8am local time and weekends.
• Complete admission consent paperwork as needed.
• Update referral sources on the status of their referred patients when appropriate.
• Establish and maintain effective relationships with internal and external customers.
• Take report from VITAS Admissions Representatives and accurately document the outcome.
• Verify discharge plans and facilitate the delivery of Home Medical Equipment prior to discharge.
• Supports coworkers and encourages a sense of teamwork amongst peers.
• Provide training and mentoring to new team members as assigned.
• Other duties and special projects as determined by the department supervisor or director.
• Participate in morning check in meeting with the Program Scheduler to review staffing/scheduling needs for the day.
• Will support the VITAS Mission, Core Values, and Care Connection Center cultural platforms at all times.

QUALIFICATIONS

• Two or more years related experience in medical terminology and/or in a call center environment
• Ability to attain goals in a fast-paced, dynamic environment
• Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers
• Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service
• Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm
• Prior experience in working collaboratively with other functional leaders to drive action plans.
• Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously
• Model positive behaviors that are focused on supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork.
• Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions
• Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.
• Ability to type at least 40 WPM
• Bilingual in English/Spanish a plus

EDUCATION

• Completion of high school or basic education equivalency required.
• Medical or business office education or training desired

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·