Hospice Referrals & Admissions Specialist

Regional Hospice And Home Care Of W; Danbury (CT); Presencial; USD 58.000 - 73.000; Jornada completa

Descripción de la vacante

Regional Hospice And Home Care Of W is seeking an Intake Coordinator to manage referrals, admissions, and patient information. You will serve as the first point of contact for patients, families, physicians, and hospitals, ensuring a compassionate and organized transition to hospice care.

The role emphasizes accurate data collection, timely processing, and strong communication with clinical teams.

Formación

• Experience in a fast-paced medical/healthcare environment.
• Experience in admissions or intake.
• Excellent customer service and phone etiquette.
• Strong organizational skills with attention to detail.

Responsabilidades

• Acts as the primary contact for hospice referrals from physicians, hospitals, case managers, discharge planners, and other healthcare providers.
• Receives and processes referrals, gathers clinical and demographic information, and coordinates initial review for hospice eligibility with the clinical team.
• Provides patients and families with information on hospice services, admission process, benefits, and hospice philosophy.
• Maintains accurate referral records and tracks referral status and patient needs.
• Coordinates communication between referral sources, patients, families, and Regional Hospice team for timely admissions.
• Obtains and verifies patient demographics, insurance, and financial information to support eligibility, benefits, and authorization.
• Tracks insurance coverage and updates related to authorization to the appropriate departments.
• Coordinates collection, review, and maintenance of medical records and admission paperwork to ensure compliance.
• Schedules admission visits and coordinates transition from hospitals or facilities to hospice services.
• Maintains patient confidentiality and compliance with HIPAA and policies.

Conocimientos

Customer service

Phone etiquette

Organizational skills

Multitasking

Attention to detail

Descripción del empleo

Regional Hospice And Home Care Of W is seeking an Intake Coordinator to manage referrals, admissions, and patient information. You will serve as the first point of contact for patients, families, physicians, and hospitals, ensuring a compassionate and organized transition to hospice care.

The role emphasizes accurate data collection, timely processing, and strong communication with clinical teams.