Hospice Admissions Coordinator: Referrals & Scheduling

Vitas Healthcare Corporation; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

VITAS Healthcare Corporation in Texas seeks a Referral Coordinator to process referrals via phone, email, fax or website and to coordinate admissions with the Admissions team. The role emphasizes data accuracy, benefits verification, and clear communication with patients, families and internal departments.

Strong writing and verbal communication are required. Bilingual English/Spanish is a plus. Weekend availability may be needed to support the Care Connection Center operations.

Qualifications

• Two or more years of experience in medical terminology or call center environment.
• Ability to work in a fast-paced, dynamic environment and meet goals.
• Strong communication skills, both verbal and written, with internal and external callers.
• Accurate data entry and maintenance of patient charts for data integrity and reimbursement.
• Good computer skills and ability to navigate multiple software programs.
• Ability to work weekends/holidays as needed to support operations.

Responsibilities

• Process referrals received by telephone, email, fax, or website inquiries.
• Perform routine follow-up on pending patient charts.
• Verify Medicare and Medicaid hospice benefits.
• Coordinate admissions and assign appointments to Admissions Representatives.
• Maintain relationships with internal and external customers.
• Support staffing and coverage decisions for scheduling.
• Provide training or mentoring to new team members as assigned.

Skills

Medical terminology

Call center experience

Communication skills

Data entry accuracy

Multitasking/organization

Computer literacy

Bilingual English/Spanish

Education

High school diploma or equivalent

Medical office training/education

Tools

EMR systems

CRM software/office tools

Job description

VITAS Healthcare Corporation in Texas seeks a Referral Coordinator to process referrals via phone, email, fax or website and to coordinate admissions with the Admissions team. The role emphasizes data accuracy, benefits verification, and clear communication with patients, families and internal departments.

Strong writing and verbal communication are required. Bilingual English/Spanish is a plus. Weekend availability may be needed to support the Care Connection Center operations.