Healthcare Admissions Concierge Scheduler

Vitas Healthcare Corporation; Lombard (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

VITAS Healthcare Corporation is seeking an Admissions Coordinator to manage referrals, schedule timely admissions, and coordinate with cross-functional teams. The role requires a concierge approach to every patient interaction and precise data entry within scheduling systems.

The ideal candidate will have at least two years in medical terminology or relevant administrative experience, excellent written and verbal communication skills, and strong organizational abilities to handle multiple tasks

Qualifications

• Two or more years related experience in medical terminology and/or in an administrative, business office, or call center environment.
• Ability to attain goals in a fast-paced, dynamic environment.
• Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers.
• Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service.
• Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm.
• Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously.

Responsibilities

• Process new referrals in the manor best fitting the needs of the referral source and in alignment with pending management and intake processes.
• Offers and/or confirms a same day appointment and/or the appointment time that is as close as possible based on the request of the patient and/or referral source to ensure a timely admission.
• Participates in morning check in meetings and activities as assigned, to review staffing/scheduling needs for the day.
• Collaborate with Director of Admissions to ensure adequate, available resources are present in the admission scheduling tool throughout the work week.
• Provides a concierge level of customer service in every interaction.
• Establishes a rapport and maintains an effective relationship with all internal and external customers.
• Enters accurate information to support data integrity in computer applications.
• Responds accurately to all questions received regarding services provided.
• Participates in ongoing training and development based on the changing healthcare environment.
• Utilizes Scheduling tools to effectively facilitate the scheduling/updating of appointments.

Skills

Concierge level service

Strong communication

Customer collaboration

Data entry

Typing 45 wpm

Education

High school diploma or GED

Tools

Computers

Internet

Automated systems

Software packages

Typing speed 45 WPM

Job description

VITAS Healthcare Corporation is seeking an Admissions Coordinator to manage referrals, schedule timely admissions, and coordinate with cross-functional teams. The role requires a concierge approach to every patient interaction and precise data entry within scheduling systems.

The ideal candidate will have at least two years in medical terminology or relevant administrative experience, excellent written and verbal communication skills, and strong organizational abilities to handle multiple tasks