BDC Manager

Lithia Motors; Union (NJ); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Planet Honda in Union, New Jersey, part of Lithia Motors, is seeking an experienced BDC Manager to lead our BDC team and optimize lead engagement. The role focuses on coaching, training, and hands-on follow-up to maximize opportunities for sales staff.

The ideal candidate has a strong background in BDC operations, with a proven ability to drive results through traditional and digital marketing channels and ROI analysis. Competitive compensation and benefits are offered.

Qualifications

• 3+ years of experience as an Internet Sales Manager or BDC Manager in a dealership setting.
• 5+ years in Lead BDC Agent roles welcomed.
• Strong leadership with a track record of driving team performance and customer satisfaction.
• Ability to optimize lead conversion and manage ROI reporting.

Responsibilities

• Coach and lead BDC team members on phone and internet communications and sales skills.
• Develop and implement follow-up processes and document success rates.
• Manage phone and internet traffic, assigning leads to maximize results.
• Write routine reports and track commissions and performance metrics.

Skills

BDC Management

Lead Generation

Coaching & Training

Call Handling

Digital Marketing Coordination

Education

High School diploma or equivalent

Tools

eLeads

VinSolutions

Job description

Dealership: L0443 Planet Honda Planet Honda NOW HIRING BDC Managers! Pay: Annual earning potential of $90k to $150k, based on performance Schedule: Full time, Saturday and evening availability required If you're looking for a fast-paced, challenging, and lucrative role for the next step in your career, this is a perfect fit for you! As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, there are many opportunities for you to pursue your short and long-term career goals. Our ideal candidate is a dynamic and metric-driven leader who will oversee and optimize our BDC operations. This role requires a seasoned professional with a strong background in managing BDC teams and processes to maximize opportunity generation for sales staff. You will play a key role in coaching, training, and leading your team to ensure every lead is effectively engaged, including hands-on involvement in call handling and follow-ups. Experience with both traditional and digital marketing channels, website coordination, and marketing performance analysis is highly desirable. We're looking for performance-minded individuals that will help us continue to drive success –

What You’ll Bring:

• 3+ years of experience as an Internet Sales Manager or BDC Manager in a dealership setting
• Additional experience (5+ years) as a Lead BDC Agent welcomed
• Progressive growth in responsibility and performance
• Ambitious leadership with a passion for developing teams, driving business results, and customer satisfaction and retention
• Demonstrated success in overcoming objection and optimizing lead conversion, including "TO" phoning strategies
• Skilled in coordinating marketing initiatives and reporting on ROI
• Familiarity with dealership management systems, primarily eLeads and VinSolutions
• Valid driver's license with an acceptable driving record

What You'll Do:

• Coach, train, and lead BDC team members on phone & internet communications & sales skills
• Develop and implement a solid follow-up process and document success rate
• Effectively manage phone & internet traffic, assigning leads to the appropriate team members to optimize results
• Write routine reports and correspondence; calculate figures and amounts such as commissions and percentages.

Total Rewards

The estimated annual earnings for this position ranges from $90,000 to $150,000. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes commission based off department net, and bonuses based on Manufacturer Approvability, Total Units, and Flat Rate Hours. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!