Business Development Center Administrator

Lithia Motors; Jacksonville (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

401(k) Retirement Plan

Vehicle Purchase Discounts

Lithia Learning Center

Wellness Programs

Job summary

Atlantic Coast Honda, part of Lithia & Driveway, is hiring a Business Development Center Administrator to connect with prospective customers and manage follow-up to turn interest into showroom appointments. You’ll work with the sales team to ensure a smooth transition from inquiry to visit.

The role emphasizes CRM mastery, multi-channel communication, and high-quality customer engagement in a fast-paced automotive setting.

Qualifications

• Experience in account management, customer success, inside sales, business development, or customer service preferred.
• Strong communication and relationship-building skills.
• Confidence connecting with customers by phone, text, and email.
• Strong organization and follow-through.
• Comfort managing multiple customer relationships and priorities.
• Ability to learn CRM systems and dealership technology.

Responsibilities

• Manage and follow up with prospective customers from online, phone, and other lead sources.
• Build relationships through phone, text, email, and online communication.
• Learn what customers are looking for and help guide them toward the right next step.
• Schedule appointments and maintain consistent follow-up before their dealership visit.
• Maintain accurate customer information and activity within the dealership CRM.
• Learn our inventory, current offers, and promotions to confidently assist customers.
• Partner with the sales team to create a smooth experience from initial contact to showroom visit.

Skills

Account management

Customer success

Inside sales

Business development

Customer service

Communication

Organization & follow-through

CRM systems

Tools

CRM software

Dealership software

Job description

Dealership: L0820 Atlantic Coast Honda Atlantic Coast Honda Now Hiring: Business Development Center Administrator

Great customer relationships start with the first conversation. Atlantic Coast Honda is looking for a Business Development Center Administrator to connect with prospective customers, manage follow-up, and turn interest into dealership appointments. Think of this role as a blend of account management, customer service, and sales support. You’ll manage a pipeline of customers, understand what they’re looking for, and help guide them toward the next step in their car‑buying journey. Experience in account management, customer success, inside sales, business development, or customer service can translate well into this opportunity. Automotive experience is a plus, but not required. Atlantic Coast Honda is part of Lithia & Driveway, with more than 300 dealerships nationwide. We are committed to Growing our Company and Growing our People.

What You’ll Do

• Manage and follow up with prospective customers from online, phone, and other lead sources.
• Build relationships through phone, text, email, and online communication.
• Learn what customers are looking for and help guide them toward the right next step.
• Schedule appointments and maintain consistent follow-up before their dealership visit.
• Maintain accurate customer information and activity within the dealership CRM.
• Learn our inventory, current offers, and promotions to confidently assist customers.
• Partner with the sales team to create a smooth experience from initial contact to showroom visit.

What You’ll Bring

• Experience in account management, customer success, inside sales, business development, or customer service preferred.
• Strong communication and relationship‑building skills.
• Confidence connecting with customers by phone, text, and email.
• Strong organization and follow-through.
• Comfort managing multiple customer relationships and priorities.
• Ability to learn CRM systems and dealership technology.
• A positive, motivated, and team‑oriented approach.
• Automotive experience is a plus, but not required.

Benefits

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug‑free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!