Service Administrator

Lithia Motors; Sterling (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Motors is seeking a Service Admin to support dealership operations at our Sterling, VA location. The role requires open availability to handle a flexible schedule, including evenings, weekends, and holidays.

You will coordinate service appointments, greet customers, and liaise with service staff and warranty providers to ensure smooth operations. Applicants should have strong customer service skills, attention to detail, and proficiency with dealership software and Microsoft Office.

Qualifications

• Customer service and effective communication are essential.
• Strong organization and attention to detail required.
• Dealership experience or warranty background preferred.
• Ability to multitask in a fast-paced environment.
• Proficiency with dealership software and Microsoft Office.
• Valid driver's license.

Responsibilities

• Schedule service appointments by phone, email, and in person.
• Greet customers and direct them to the appropriate service representative.
• Coordinate customer handoffs with Service Advisors.
• Communicate customer needs to dealership staff.
• Process and submit warranty claims accurately and on time.
• Review, correct, and update repair orders and warranty documentation.
• Review service history to prevent duplicate or invalid claims.
• Work with manufacturers and warranty representatives for claim approvals.
• Build positive relationships with manufacturers and warranty providers.
• Manage loaner vehicle agreements and fleet maintenance.
• Track vehicle damage and EZ-Pass violations.
• Perform other duties as assigned

Skills

Customer service

Communication

Organization

Attention to detail

Multitasking

Dealership software

Microsoft Office

Valid driver's license

Warranty experience

Tools

Dealership software

Microsoft Office

Job description

Dealership

Dealership: L0381 Rolls-Royce Motor Cars Washington Rolls-Royce Motor Cars Washington

Hiring: Service Admin Pay: $20 to $25 hourly Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

What You'll Do

• Schedule service appointments by phone, email, and in person.
• Greet customers and direct them to the appropriate service representative.
• Coordinate customer handoffs with Service Advisors.
• Communicate customer needs to dealership staff.
• Process and submit warranty claims accurately and on time.
• Review, correct, and update repair orders and warranty documentation.
• Review service history to prevent duplicate or invalid claims.
• Work with manufacturers and warranty representatives for claim approvals.
• Build positive relationships with manufacturers and warranty providers.
• Manage loaner vehicle agreements and fleet maintenance.
• Track vehicle damage and EZ-Pass violations.
• Perform other duties as assigned

What You'll Bring

• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Automotive dealership or warranty experience preferred.
• Ability to multitask in a fast-paced environment.
• Proficiency with dealership software and Microsoft Office.
• Valid driver's license

Total Rewards $23.00 to $25 hourly.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location.

Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!