BDC Administator

Grapevine Honda; Grapevine (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision plans

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Job summary

Grapevine Honda is seeking a dynamic BDC Representative to be the first point of contact for online shoppers. You will respond to internet leads via phone, text, email, and online platforms, schedule showroom appointments, and coordinate with Sales to drive engagement.

You will follow up through the buying process, maintaining accurate CRM records and delivering exceptional service to create a positive first impression.

Qualifications

• Excellent communication and customer service skills.
• Positive attitude with a strong sense of urgency.
• Ability to multitask in a fast-paced, high-volume environment.
• Detail-oriented and highly dependable.

Responsibilities

• Respond to internet leads quickly through phone, text, email, and online platforms.
• Schedule showroom appointments for prospective customers.
• Partner closely with Sales Representatives and Managers to drive customer engagement.
• Follow up with customers throughout the buying process.
• Maintain accurate customer information and activity within CRM systems.
• Provide outstanding customer service while creating a positive first impression.
• Support dealership sales goals through effective communication and lead management.
• Help convert online shoppers into lifelong customers.

Skills

Communication skills

Customer service

Multitasking

Organizational skills

Computer skills

Tools

CRM systems

Job description

Dealership:L0346 Grapevine HondaBDC Representative - Grapevine HondaJoin One of Texas' Highest-Volume Honda DealershipsGrapevine Honda is growing, and we're looking for energetic, customer-focused professionals to join our high-performing Business Development Center (BDC) team.This is more than a call center role. As a BDC Representative, you'll be the first point of contact for customers shopping online, responding to internet leads, setting appointments, and helping connect customers with our award-winning sales team. If you thrive in a fast-paced environment, enjoy building relationships, and love helping people, this is an opportunity to build a rewarding career with one of the most successful Honda dealerships in Texas.What You'll DoRespond to internet leads quickly through phone, text, email, and online platformsSchedule showroom appointments for prospective customersPartner closely with Sales Representatives and Managers to drive customer engagementFollow up with customers throughout the buying processMaintain accurate customer information and activity within CRM systemsProvide outstanding customer service while creating a positive first impressionSupport dealership sales goals through effective communication and lead managementHelp convert online shoppers into lifelong customersWhat We're Looking ForExcellent communication and customer service skillsA positive attitude with a strong sense of urgencyAbility to multitask in a fast-paced, high-volume environmentStrong organizational and computer skillsComfortable speaking with customers over the phoneDetail-oriented and highly dependableSales, customer service, retail, hospitality, call center, or BDC experience is a plus, but not requiredWhy Join Our Us?Join one of the largest and busiest Honda dealerships in TexasHigh volume of incoming internet leads and customer opportunitiesTeam-oriented culture focused on growth and successPaid training and ongoing professional developmentAdvancement opportunities within Lithia & Driveway, one of the largest automotive retailers in North AmericaWork alongside experienced automotive professionals who want to help you succeedTotal RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.