BDC Retention Specialist

Planet Honda; Union (NJ); On-site; USD 40,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Lithia Learning Center

Job summary

Planet Honda in Union, New Jersey, is hiring a BDC Retention Specialist to manage customer relationships and retention efforts throughout the vehicle lifecycle. You will support the sales process, follow up with customers, and identify opportunities for upgrades, trades, and leases while maintaining up-to-date CRM records.

The role requires a positive, professional attitude, strong communication skills, and prior dealer BDC or retention experience.

Qualifications

• Prior Dealership BDC or customer retention experience highly preferred.
• Positive, outgoing, and professional attitude.
• Strong communication and people skills.
• Sales experience preferred, but not required.
• Valid driver's license with a good driving record.

Responsibilities

• Assist customers throughout the vehicle buying process.
• Build strong relationships through excellent customer service.
• Deliver a VIP customer experience from Service to Sales.
• Follow up with customers before and after the sale.
• Identify upgrade, trade-in, and lease renewal opportunities.
• Respond promptly to customer inquiries and sales leads.
• Maintain knowledge of vehicles and dealership services.
• Generate repeat business through strong customer relationships.
• Meet individual and team sales goals.
• Support customer retention and long-term satisfaction.

Skills

BDC experience

Customer retention

Communication

Sales experience

CRM knowledge

Education

High School diploma or equivalent

Tools

CRM software

Job description

Dealership:L0443 Planet HondaPlanet HondaHiring: BDC Retention SpecialistPay: We are offering a competitive earnings potential of $4,000–$9,000 per month, which includes a base pay plus commission opportunities.Schedule: Must be available for a flexible schedule, including evenings, weekends, and holidays to support dealership operations.Report to Bdc ManagerWhy Join Our Team?Planet Honda in Union, New Jersey, is one of the top-performing Honda dealerships in the tri-state area and nationwide. We take pride in delivering exceptional customer service, reflected in our more than 16,000 outstanding Google reviews.We are actively recruiting individuals who possess a strong background in dealership BDC customer retention, vehicle acquisition, or direct automotive sales.What You'll DoAssist customers throughout the vehicle buying process.Build strong relationships through excellent customer service.Deliver a VIP customer experience from Service to Sales.Follow up with customers before and after the sale.Identify upgrade, trade-in, and lease renewal opportunities.Respond promptly to customer inquiries and sales leads.Maintain knowledge of vehicles and dealership services.Keep customer information updated in the CRM system.Generate repeat business through strong customer relationships.Meet individual and team sales goals.Support customer retention and long-term satisfaction.What You'll BringPrior Dealership BDC or customer retention experience highly preferredPositive, outgoing, and professional attitudeStrong communication and people skillsCustomer-focused mindsetSales experience preferred, but not requiredAbility to work in a fast-paced environmentStrong follow-up and organizational skillsValid driver's license with a good driving recordTeam player with a willingness to learn and growTotal RewardsEst. Annual Compensation: $40,000.00-$75,000.00 additional bonuses based on individual appointments shown/sold and manufacturer approvability.Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.