Homeowner Support Specialist

Daikin Comfort; Waller (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Daikin Comfort is seeking a Homeowner Support Representative to bridge customers and manufacturers, delivering empathetic, resourceful service in registrations, on-site coordination with HVAC dealers or contractors, and information on local dealers or Extended Service Agreement repairs.

The role emphasizes excellent customer service via phone, email, and chat, data entry, and collaboration with internal teams to resolve issues, improve processes, and ensure customer satisfaction.

Qualifications

• 2-3 years of experience in office environment & customer service.
• High School Diploma/GED.

Responsibilities

• Provide excellent customer service via phones, email, and online chat (Homeowners, distributors, dealers).
• Respond promptly to correspondence via phone, mail, and email.
• Assist with complaints via social media, executives, and BBB.
• Coordinate with distributor technical representatives performing site visits.
• Coordinate and distribute mail.
• Perform data entry, review, process, file and maintain documents.
• Consult with internal technical support when necessary.
• Identify and suggest process improvement opportunities.
• Escalate matters of concern/urgency to team lead or manager.
• Support cross functional teams such as the Warranty department.
• Assist in training of new employees.

Skills

Customer service

Interpersonal skills

Communication

MS Office proficiency

Attention to detail

Problem solving

Time management

Team collaboration

Education

High School Diploma/GED

Tools

MS Office

Outlook

Word

Excel

Access

PowerPoint

Job description

Daikin Comfort is seeking a Homeowner Support Representative to bridge customers and manufacturers, delivering empathetic, resourceful service in registrations, on-site coordination with HVAC dealers or contractors, and information on local dealers or Extended Service Agreement repairs.

The role emphasizes excellent customer service via phone, email, and chat, data entry, and collaboration with internal teams to resolve issues, improve processes, and ensure customer satisfaction.