Homeowner Experience Manager

RPMGlobal; Amherst (OH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Mortgage and appliance discounts

401(k) plan

Job summary

K. Hovnanian Companies, LLC, a leader in homebuilding, is seeking a Home Service Coordinator to work directly with homeowners, ensuring service requests are handled promptly and professionally.

You will evaluate situations, complete minor repairs, and schedule work with trade partners and vendors. 2+ years of related experience and proficiency with scheduling tools are required; a Bachelor’s degree is a plus.

Qualifications

• 2+ years of related experience or training.
• Must be computer proficient or able to learn scheduling tools.
• Bachelor’s degree a plus.

Responsibilities

• Work directly with homeowners to ensure service requests are handled promptly and professionally.
• Evaluate situations, complete minor repairs and schedule work with trade partners and/or vendors.

Skills

Scheduling coordination

Customer service

Education

Bachelor's degree (preferred)

Tools

Scheduling tools

Job description

K. Hovnanian Companies, LLC, a leader in homebuilding, is seeking a Home Service Coordinator to work directly with homeowners, ensuring service requests are handled promptly and professionally.

You will evaluate situations, complete minor repairs, and schedule work with trade partners and vendors. 2+ years of related experience and proficiency with scheduling tools are required; a Bachelor’s degree is a plus.