Homeowner Care Specialist - Scheduling & Support

Baird Foundation Repair; San Antonio (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental & vision coverage

401(k) with up to 5% match

PTO accrual

Per diem for travel

On-the-job training

Job summary

Baird Foundation Repair in San Antonio, TX, seeks a Customer Care Specialist to deliver exceptional homeowner service. You will be the first point of contact for inquiries about foundation and concrete solutions, answering questions, and scheduling appointments with System Design Specialists.

You will manage inbound calls and multi-channel communications, support lead conversion, document customer information, and coordinate with internal teams to ensure a smooth customer journey while upholding

Qualifications

• Demonstrated customer service experience in a homeowner-facing role.
• Ability to build relationships, address questions, and provide solutions.
• Ability to manage multiple priorities in a fast-paced environment with attention to detail.

Responsibilities

• Handle inbound calls and multi-channel customer interactions to convert leads into appointments.
• Coordinate scheduling needs and document customer information to ensure a seamless journey.
• Follow established processes to deliver a high level of service to homeowners.

Skills

Customer service

Communication skills

Appointment scheduling

Multi-channel support

Tools

CRM software

Phone & chat tooling

Job description

Baird Foundation Repair in San Antonio, TX, seeks a Customer Care Specialist to deliver exceptional homeowner service. You will be the first point of contact for inquiries about foundation and concrete solutions, answering questions, and scheduling appointments with System Design Specialists.

You will manage inbound calls and multi-channel communications, support lead conversion, document customer information, and coordinate with internal teams to ensure a smooth customer journey while upholding