Appointment Setter

CL Support Services, LLC; Houston (TX); Vor Ort; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Insurance: medical, dental, vision, +

401K and Roth

On-the-job training

Casual dress code

Zusammenfassung

CL Support Services is seeking an On-Site Appointment Setter to join our team in Houston, TX. You will set up service appointments and respond to online requests from customers seeking foundation repair services.

The role involves outbound calls, real-time responses to online requests, and coordinating with field managers to schedule inspections. A background in call center or customer service is required, with strong communication and typing skills.

Qualifikationen

• 1 year of call center/appointment setting or customer service experience required
• Strong verbal writing and typing skills
• Able to work independently in fast-paced environment
• Must pass pre-employment drug test and background check
• 8-hour schedule Mon-Fri with some Saturdays

Aufgaben

• Provide outbound customer service calls for client locations across multiple states
• Respond to online service requests by phone, text, chat, or email
• Set appointments for free foundation inspection using I360
• Answer customer questions with excellent service
• Follow up with customers and field managers for updates

Kenntnisse

Call center experience

Communication skills

Typing

Independent worker

Jobbeschreibung

Career Opportunities with CL Support Services

A great place to work.

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

CL Support Services is looking for an On-Site Appointment Setter to join our team! You will be setting up service appointments and responding to online requests for customers looking to repair their home's foundation.

At CL Support Services, we strive to deliver the best HR, IT, Customer Service, Accounting, and Risk Management to Olshan Foundation Solutions and other construction companies so they can grow profitably and sustainably. We have a dedicated, family-oriented, integrity-filled team continuously improving to achieve new heights in our industry!

Responsibilities:

• Provide outbound customer service phone support for client locations in multiple states
• Respond in real-time to new online service appointment requests by contacting the customer by phone, text, chat, or email
• Set appointments for customer's free foundation repair inspection with accuracy through I360
• Provide excellent customer service over the phone by answering customer questions
• Follow up with customers and field managers for updates

Requirements:

• At least 1 year of previous call center, dispatch, appointment setting, or general customer service experience is required to be successful in this role
• Ability to work independently in a fast-paced environment
• Strong verbal communication, writing, and typing skills
• Ability to meet key performance indicator standards
• Must pass a pre-employment drug test and have a favorable background
• Must be able to work an 8-hour schedule Monday through Friday and able to work some Saturdays from 8:00 am - 1:00 pm.
• Bilingual is a PLUS!
• Opportunities to earn bonuses and other incentives!
• On-the-job training provided
• Paid Time Off: vacation, holiday, and sick time
• Insurance: medical, dental, vision, life, and short-term disability
• 401K and Roth
• Be a part of a competitive and friendly team
• Great management!
• Casual dress code (you can wear jeans to work)