Customer Service Representative (Evening Shift)

Baird Foundation Repair; San Antonio (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental & vision coverage

401(k) with up to 5% match

PTO accrual

Per diem for travel

On-the-job training

Job summary

Baird Foundation Repair in San Antonio, TX, seeks a Customer Care Specialist to deliver exceptional homeowner service. You will be the first point of contact for inquiries about foundation and concrete solutions, answering questions, and scheduling appointments with System Design Specialists.

You will manage inbound calls and multi-channel communications, support lead conversion, document customer information, and coordinate with internal teams to ensure a smooth customer journey while upholding

Qualifications

• Demonstrated customer service experience in a homeowner-facing role.
• Ability to build relationships, address questions, and provide solutions.
• Ability to manage multiple priorities in a fast-paced environment with attention to detail.

Responsibilities

• Handle inbound calls and multi-channel customer interactions to convert leads into appointments.
• Coordinate scheduling needs and document customer information to ensure a seamless journey.
• Follow established processes to deliver a high level of service to homeowners.

Skills

Customer service

Communication skills

Appointment scheduling

Multi-channel support

Tools

CRM software

Phone & chat tooling

Job description

To be considered, please complete our Culture Index Assessment (7–10 minutes): https://go.cultureindex.com/s/pt8QpiATYW

Position Summary

The Customer Care Specialist plays a critical role in creating an exceptional homeowner experience by serving as a trusted point of contact for customers interested in Baird’s foundation and concrete solutions. This role helps homeowners navigate the initial stages of their repair journey by providing timely support, answering questions, and scheduling appointments with our System Design Specialists.

This position is responsible for managing inbound calls, outbound campaigns, and multi-channel customer interactions to convert leads into scheduled appointments, support customer retention efforts, and maintain efficient sales calendars. The Customer Care Specialist works closely with internal teams to coordinate scheduling needs, document customer information, and ensure a seamless transition throughout the customer journey while following established processes and delivering a high level of service.

Schedule

Monday - Thursday 11:30am - 8pm

Saturday 8am - 4:30pm

Friday & Sunday off

Working Holidays

What You Offer

• Demonstrated customer service experience with the ability to build relationships, provide solutions, and create positive experiences for homeowners. Prior experience in customer service, sales, retail, call centers, or other customerfacing environments is preferred.
• Strong communication and problemsolving skills with the ability to confidently interact with customers through phone, chat, and other communication channels while addressing questions and providing solutions.
• Ability to manage multiple priorities in a fastpaced environment while maintaining accuracy, organization, attention to detail, and consistent followthrough on customer needs and scheduling activities.
• Comfortable utilizing technology, customer relationship management systems, and various software platforms to document customer interactions, manage information, support scheduling activities, and collaborate effectively with internal teams.

What We Offer

We offer a competitive benefits package designed to support your health, financial well-being, and work-life balance. This includes medical insurance, dental and vision coverage, employer-paid life insurance and short-term disability, and a 401(k) plan with up to a 5% match. We also offer a health savings account (HSA) and a dependent care flexible spending account (FSA). You'll also receive weekly PTO accrual, per diem for overnight travel, and on-the-job training to support your growth and development.