Homeowner Care Specialist — Front Desk & Admin

Associa; Myrtle Beach (SC); On-site; USD 32,000 - 46,000; Full time

Job summary

Associa's Waccamaw Management in Briarwood is hiring a Customer Care Specialist to provide excellent homeowner support from the corporate office. You will maintain files, answer questions about CC&Rs and Master Deed, and help 190+ properties with a courteous, proactive approach.

The role requires 1+ years of office experience, strong communication, and teamwork. Schedule: Mon-Thu 8am-5pm; Fri 7:30am-2pm. MS Office skills are essential.

Qualifications

• High School Diploma or GED required.
• 1+ years of office support, clerical, or administrative experience.
• Excellent communication skills with conflict resolution experience.
• Service driven and team oriented.
• Strong attention to detail and ability to maintain confidentiality.
• Proficient in Microsoft Office products (Word, Excel, Outlook).

Responsibilities

• Maintains and updates homeowner files in Accounting Software, Access Card System Software, and on-site files.
• Provides information by answering homeowner questions related to the Community and governing documents and escalates when needed.
• Answers multi-line phone system for 190+ properties and assists customers.
• Greets and assists customers in the lobby.
• Handles postage, opening and distributing mail.
• Problem solving while staying calm under pressure.
• Ordering of office supplies and preparation of customer packets.
• Represents the company and communities with a professional appearance.
• Coordinates with staff to achieve team goals and duties as assigned.

Skills

Communication skills

Conflict resolution

Team oriented

Attention to detail

Organizational skills

Time management

Leadership

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

Job description

Associa's Waccamaw Management in Briarwood is hiring a Customer Care Specialist to provide excellent homeowner support from the corporate office. You will maintain files, answer questions about CC&Rs and Master Deed, and help 190+ properties with a courteous, proactive approach.

The role requires 1+ years of office experience, strong communication, and teamwork. Schedule: Mon-Thu 8am-5pm; Fri 7:30am-2pm. MS Office skills are essential.