Customer Service Representative

Associa; Ann Arbor (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Associa in Ann Arbor, MI is seeking an Administrative Assistant to support general office activities, assist with projects, and provide customer service to homeowners and board members under moderate supervision. You will organize correspondence, handle calls, process invoices, manage mail, and help prepare board packages, maintaining organized workspaces and ensuring timely responses.

The role requires proficiency with Microsoft Office, strong communication, and time-management skills, with 0–3

Qualifications

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong written and verbal communication.
• Customer service experience.
• Time management and prioritization skills.

Responsibilities

• Organizes correspondence related to association business.
• Receives and responds to calls from homeowners, Board members, and vendors.
• Reviews invoices and prepares payable vouchers for approval.
• Processes and distributes mail for the office and Associations.
• Prepares and assists with monthly board packages and in-house mailings.
• Updates homeowner and association information in systems.
• Keeps work spaces organized and alerts on low supplies.
• Supports print, scanning and faxing as needed.
• Files association documents and coordinates document delivery.

Skills

Microsoft Office proficiency

Professional communication

Customer service

Time management

Organizational skills

Phone etiquette

Education

Tools

Microsoft Office Suite

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Administrative Assistant supports and assists general office activities and projects with administrative tasks. Provides customer service support. Under moderate supervision, work may involve contact with homeowners and board members.

Job Duties And Responsibilities

• Organizes and prepares correspondence relating to association business.
• Receives and responds to incoming calls from homeowners, Board members and vendors.
• Follow through on various requests.
• Reviews invoices for completeness/accuracy of charges and prepare payable vouchers for manager's approval if not completed by Telephone Operator.
• Processes and distributes incoming and outgoing mail for the office and Associations.
• Prepares and assists community managers with monthly board packages and in house mailings.
• Updates homeowner and association information in C3 and shared files.
• Relieves concierge/telephone operators on an as needed basis.
• Keeps work spaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution.
• Processes print jobs, scanning and faxing as general office support when needed.
• Files association documents for Community Managers. Arranges for delivery and pick up of documents from storage when necessary.
• Other duties as assigned.

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Time management and time critical prioritization skills.
• 0 -- 3 years of Community Association experience

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.