Onsite Community Manager

Associa; Myrtle Beach (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Associa seeks an Onsite Community Manager for its Myrtle Beach, SC office. The role oversees administrative and maintenance projects, budgets, and vendor relationships, serving homeowners, board members, and residents.

The position requires 2+ years in community associations, a CMCA credential within the first year, and strong communication and financial interpretation skills. Onsite duties include meetings, data management, and responsive service to homeowners.

Qualifications

• 2+ years of community association experience.
• Willingness to obtain CMCA credential within the first year; company paid.
• Customer-service oriented and team-driven.
• Proactive communication with ideas to improve processes and reduce expenses.
• Takes ownership and demonstrates initiative.
• Ability to interpret financials and assist with budgets and reports.
• Strong project management and multi-tasking capabilities.
• Excellent written and verbal communication, resolving conflicts effectively.

Responsibilities

• Oversee onsite office, administration, and maintenance projects at the Myrtle Beach corporate office.
• Coordinate data entry, homeowner inquiries, and monthly payments processing.
• Source vendors, manage RFPs, and oversee vendor selection for capital projects.
• Prepare board packets, agendas, and coordinate monthly/quarterly/annual meetings.
• Create and manage budgets; review Balance Sheet and Income Statement reports.
• Travel to assigned community sites for site visits and inspections.
• Ensure HOA guidelines and regulations are communicated to residents.
• Hire, train, and develop staff; implement board policies and strategic initiatives.

Skills

Customer service

Teamwork

Proactive communication

Ownership & initiative

Financial interpretation

Project management

Conflict resolution

Organization

Education

CMCA credential (within first year)

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Waccamaw Management is hiring an Onsite Community Manger for its corporate office in Myrtle Beach, SC.

The Onsite Community Manager oversees all office, administrative, and maintenance projects to include capital improvements. The General Manager is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.

Daily responsibilities:

• Onsite role at the corporate office in Myrtle Beach, SC.
• Work hours are Monday - Thursday, 8am-5pm; Friday 7:30am - 2pm. Occasional nights and weekends due to board meetings and community events.
• Research and respond to inquiries by phone and email.
• Enter and update data and community and homeowner information in the database.
• Assist homeowners with monthly payments and completing architectural review forms. Follow-up with homeowners on the Board's decision.
• Record and track documents and information.
• Issues violation letters to homeowners and follow-up to ensure remedied.
• Create and send out mass communication by mail and email notifying homeowners of HOA guidelines, maintenance projects, and community events.
• Source vendors, submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and manage capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors onsite for repairs.Prepare board packets and agendas. Coordinate and schedule monthly, quarterly, and annual board meetings.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and Reserve Studies.
• Travel to assigned community sites to conduct site visits and inspections.
• Meet and collaborate with onsite staff, homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered.
• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Hire, train, and develop staff.
• Other projects as assigned.

Requirements

• 2+ years of community association experience.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Willingness to obtain and maintain the CMCA credential within the first year of employment, company paid.
• Customer service driven and team oriented.
• Proactive communication skills and forthcoming with ideas and solutions to improve processes, create efficiencies, and reduce expenses.
• Takes ownership and initiative.
• Ability to interpret financials and create budgets, to include Balance Sheet, Income Statement, Operating Expenses, Reserve Study, Delinquency Reports, Variance Analysis, etc.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) with effective conflict resolution techniques.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.