Customer Care Specialist

Associa; Myrtle Beach (SC); On-site; USD 32,000 - 46,000; Full time

Job summary

Associa's Waccamaw Management in Briarwood is hiring a Customer Care Specialist to provide excellent homeowner support from the corporate office. You will maintain files, answer questions about CC&Rs and Master Deed, and help 190+ properties with a courteous, proactive approach.

The role requires 1+ years of office experience, strong communication, and teamwork. Schedule: Mon-Thu 8am-5pm; Fri 7:30am-2pm. MS Office skills are essential.

Qualifications

• High School Diploma or GED required.
• 1+ years of office support, clerical, or administrative experience.
• Excellent communication skills with conflict resolution experience.
• Service driven and team oriented.
• Strong attention to detail and ability to maintain confidentiality.
• Proficient in Microsoft Office products (Word, Excel, Outlook).

Responsibilities

• Maintains and updates homeowner files in Accounting Software, Access Card System Software, and on-site files.
• Provides information by answering homeowner questions related to the Community and governing documents and escalates when needed.
• Answers multi-line phone system for 190+ properties and assists customers.
• Greets and assists customers in the lobby.
• Handles postage, opening and distributing mail.
• Problem solving while staying calm under pressure.
• Ordering of office supplies and preparation of customer packets.
• Represents the company and communities with a professional appearance.
• Coordinates with staff to achieve team goals and duties as assigned.

Skills

Communication skills

Conflict resolution

Team oriented

Attention to detail

Organizational skills

Time management

Leadership

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Waccamaw Management, an Associa company, is hiring a Customer Care Specialist to work in thecorporate office in Briarwood.

The Customer Care Specialist provides excellent phone support and customer service to homeowners. Is Pro‑active and participates in team efforts to achieve departmental, interdepartmental and corporate goals. Has the flexibility to help cover other shifts when a co‑worker is out.

Work schedule: Monday - Thursday, 8am-5pm. Friday, 7:30am-2pm.

Responsibilities and Duties

• Maintains and updates homeowner files in Accounting Software, Access Card System Software, and hard copy on‑site files.
• Provides information by answering homeowner questions relating to the Community and its Governing Documents (CC&R’s or Master Deed) and escalates questions that require attention from management.
• Answers multi‑line phone system for 190+ properties, while being resourceful to assist customers.
• Greets and assists customers in the lobby.
• Handles postage, opening and distributing of mail.
• Problem solving while staying calm under pressure.
• Preparation of customer informational packets.
• Ordering of office supplies.
• Represents the company and communities by maintaining a professional and positive appearance and demeanor while working.
• Contributes to team effort by accomplishing related results as needed and communicating and coordinating with staff members.
• Other duties as assigned

Requirements

• High School Diploma or GED Required.
• 1+ years of office support, clerical, and / or administrative assistant experience.
• Excellent communication skills with a proven working experience with conflict resolution.
• Service driven, team oriented.
• Strong attention to detail, ability to maintain confidentiality, excellent organizational, time management and leadership skills.
• Well versed in Microsoft Office Products (Word, Excel, and Outlook).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.