Scheduling

Synergy HomeCare; Peoria (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Vacation & travel

Insurance coverage

Gas reimbursement

Company car

Job summary

SYNERGY HomeCare in Peoria, IL is seeking a Scheduling Coordinator to join our national network of independently owned agencies. You will match caregivers with clients, schedule shifts, and communicate with families and staff to ensure seamless in-home care.

This autonomous role emphasizes customer service, organization, and proactive problem-solving. The ideal candidate has at least one year of home care experience, a high school diploma, and strong communication skills.

Qualifications

• One year of home care experience is preferred.
• High school diploma required.
• Strong customer service, time management, and communication skills essential.

Responsibilities

• Schedule caregivers with clients and communicate updates to all parties.
• Confirm and update caregiver availability including vacations and holidays.
• Document caregiver skills and attributes to ensure strong client matching.
• Assist with caregiver training and onboarding processes.
• Build rapport with clients and caregivers to support retention.
• Handle caregiver and client inquiries by phone and in writing; cover shifts when needed.
• Conduct quality assessments at client sites and via phone.
• Serve as a key contact and ambassador for SYNERGY HomeCare.

Skills

Exceptional customer service

Time management

Excellent communication

Education

High school diploma

Job description

Do You Care about helping other? Experience the SYNERGY HomeCare difference, where we are united under one purpose, to bring wholehearted, life-energizing care to as many people as possible - on their terms, in their own homes. And that starts with compassionate, care-minded people like YOU! When you join the SYNERGY HomeCare team as a Scheduling Coordinator, you will feel appreciated, recognized, and rewarded.

Do you:

• Enjoy serving others?

• Place importance on details in your work?

• Excel at matching caregivers with clients?

• Enjoy building relationships with clients and caregivers?

We have an opening for a Scheduling Coordinator who can answer yes to these questions. At SYNERGY HomeCare we create a world of care at home for all, which means you will have the opportunity to support a dedicated team who cares for a wide variety of people; spanning all ages and all abilities. We are seeking a Scheduling Coordinator to join our independently owned and operated national agency.

Scheduling Coordinator Benefits include:

• Competitive pay ranges between ($18-$21)

• Paid earned vacation and travel allowances.

• Liability Insurance, Workers’ Compensation coverage, and unemployment insurance.

• Gas Reimbursement

• Electronic Reimbursement

• Company Car (as applicable)

Scheduling Coordinator Primary Responsibilities:

• Schedule caregivers with clients and communicate to all parties

• Confirm and update caregiver availability including vacation, sick time, and holidays

• Document skills and attributes of caregivers to ensure strong matching to clients

• Follow up with new caregiver hires to explain the scheduling process

• Establish a great rapport with caregivers and clients

• Conduct client introductions and train and support caregiver team members

• Work in conjunction with the Office Manager to coordinate on training schedule

• Assist with covering shifts in the event of call-offs

• Assist with answering and addressing caregiver and client phone calls

• Act as key caregiver when not conducting training

• Identify key areas of training and set up appropriate delivery systems for caregivers including caregiver orientation

• Conduct Quality Assessment at client sites and on the phone

• Act as ambassador on behalf of the organization

• Help to improve employee and client retention rates through active communication and problem-solving efforts

• Become a reliable point of contact for each care provider and client

• Innovate and create initiatives to enhance the company's reputation

• Providing exemplary customer service

• Communicating regularly with clients and their families

• Other duties as assigned

• Evaluate care notes and ensure training compliance amongst caregiver team

Scheduling Coordinator Requirements:

• Experience – One year experience in a home care setting preferred

• Education – High school diploma

• Skills – Exceptional customer service skills, time management skills, excellent communication skills

• Characteristics – This is an autonomous position, so we’re looking for individuals that are self-motivated and willing to learn.