Care Coordinator for Home Care Company

Right at Home; Brighton (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid training

Bonus potential

Job summary

Right at Home in Michigan is seeking a Scheduling Care Coordinator to create outstanding client and family experiences by coordinating shifts, services, and resources to ensure seamless in-home care.

You will work with care professionals, clients, and families to develop and monitor care plans, train caregivers, and respond to scheduling changes with professionalism and compassion in a fast-paced office.

Qualifications

• High school diploma or equivalent required; higher degrees preferred.
• Familiarity with home care terminology and procedures.
• Proficiency with Google Workspace applications.
• Excellent organizational and time management skills in a fast paced environment.
• Strong communication and interpersonal skills with clients, caregivers, and staff.

Responsibilities

• Coordinate and schedule shifts, services, and resources for a seamless home care experience.
• Receive and manage incoming shift requests from clients and families.
• Develop and maintain client care plans including caregiver scheduling.
• Train and onboard caregivers for new client starts.
• Maintain records and facilitate communication between caregivers, clients, and families.
• Address scheduling conflicts promptly and professionally.

Skills

Communication

Organization

Time management

Multitasking

Empathy

Attention to detail

Interpersonal skills

Education

High school diploma or equivalent

Associates or Bachelors preferred

Tools

Google Workspace

Job description

Ready to make a real difference in the lives of others? Join a compassionate team that valuesyour growth, well-being, and success! At Right at Home, we're looking for dedicated team members who are passionate about person-centered care and committed to creating extraordinary care experiences for clients and families. If you’re seeking a rewarding opportunity where you can thrive both personally and professionally, we want you on our team!

We are a locally owned home care company that has an exceptional culture. We are looking for great talent who can work in a fast paced environment, who have exceptional skills in communication, organization and decision making.

We offer paid training and a competitive salary with quarterly and annual bonus potential.

The Scheduling Care Coordinator is responsible for creating extraordinary client and family experiences and ultimately manages “best in home care” care plans. As a Scheduling Care Coordinator, you play a crucial role in facilitating the efficient and effective delivery of services to our clients. You will work closely with care professionals, clients, and their families to exceed their expectations.

Scheduling

• Your primary responsibility is to coordinate and schedule shifts, services, and resources to ensure a seamless and coordinated home care experience.
• Receive and manage incoming shift requests from clients and their families.
• Use our homecare software to coordinate and assign shifts based on availability, urgency, and client preferences.
• Efficiently manage calendars, ensuring optimal utilization of resources and minimizing gaps in schedules in a fast paced environment.

Care Coordination

• Develops and maintains the client care plan, client and caregiver scheduling.
• Serves as a mentor to caregivers and supports their care delivery and development.
• Coordinate and succesfully complete new prospect assessments, care plan development, initial paperwork and new client starts. Plays an integral role in interfacing with clients and families to ensure safe, appropriate and meaningful care is being provided.
• Successfully trains and introduces care professionals during new client starts.
• Regularly follow up with clients to monitor progress, provide support, and make any necessary adjustments to care plans.

Communication and Documentation

• Develop strong working relationships with caregivers and clients.
• Maintain accurate and up-to-date records of client information, shifts, and care plans.
• Facilitate communication between caregivers, clients, and their families to ensure everyone is informed about shift details and care instructions.
• Answer inquiries and provide information about home care services, appointment availability, and general home careprocedures.
• Assists with recruiting, interviewing and orientations/onboarding as needed.

Problem Solving

• Proactively address scheduling conflicts, cancellations, care professional call off's, no shows and rescheduling requests promptly and efficiently.
• Identify and resolve potential scheduling bottlenecks or issues that may impact client care.
• Maintains a calm, positive demeanor at all times and is able to effectively multitask in a high functioning office environment.

Training and Support

• Provide guidance and training to new employees or cross train team members on scheduling protocols and best practices.
• Assist colleagues in handling complex scheduling scenarios and resolving issues.

Requirements

• High school diploma or equivalent, Associates or Bachelors degree preferred.
• Previous experience in home careadministration, scheduling, or care coordination is preferred.
• Familiarity with home care terminology and procedures.
• Proficiency in using Google Workspace applications.
• Excellent organizational and time management skills with the ability to multitask and prioritize tasks effectively in a fast paced environment.
• Strong communication and interpersonal skills to interact with clients, caregivers, and support staff.
• Attention to detail and accuracy in managing client records and scheduling information.
• Empathy and compassion in dealing with clients and their families during challenging times.
• Ability to work independently and as part of a team in a fast-paced home care environment.