Scheduling Coordinator with Home Care experience

Synergy HomeCare; Teaneck Township (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

Synergy HomeCare is seeking a highly organized Home Care Scheduling Coordinator to ensure accurate schedules and compliant operations in a home-care setting. You will work with clients, caregivers, and families to match coverage based on needs and availability, while maintaining meticulous records.

The role requires strong communication skills and the ability to manage multiple schedules with attention to detail, ensuring smooth service delivery and responsive customer service.

Qualifications

• Previous experience in home care, healthcare scheduling, staffing, or related healthcare environment is preferred.
• Excellent organizational and time-management skills to handle multiple schedules.

Responsibilities

• Coordinate and maintain client and caregiver schedules to ensure coverage based on care needs.
• Match caregivers with clients based on availability, qualifications, experience, location, and case needs.
• Communicate with clients, caregivers, families, and care team about schedules, changes, and service needs.
• Respond to call-outs, schedule changes, and staffing needs to maintain continuity of care.
• Monitor daily schedules and identify potential coverage issues or conflicts.
• Follow up with caregivers regarding assignments, availability, and attendance.
• Maintain accurate scheduling information in the scheduling system.
• Document schedule changes, client requests, and communications promptly.
• Coordinate new cases and staffing assignments with clear communication to parties involved.
• Work with clinical and administrative teams to support delivery of home care services.
• Provide professional, compassionate, and responsive service to clients and families.

Skills

Scheduling

Organization

Communication

Attention to detail

Time management

Customer service

Problem solving

Tools

Scheduling software

Email/office tools

Job description

Are you highly organized, detail-oriented, and passionate about ensuring quality care behind the scenes? Do you enjoy keeping records accurate, maintaining compliance standards, and supporting a team dedicated to helping others? Join SYNERGY HomeCare, where our mission is to bring wholehearted, life-energizing care to as many people as possible—on their terms, in their own homes.

We are currently seeking a dedicated Home Care Scheduling Coordinator to join our growing team.

Responsibilities:

• Coordinate and maintain client and caregiver schedules to ensure consistent and appropriate coverage based on each client's care needs.

• Match caregivers with clients based on availability, qualifications, experience, location, and the specific needs of each case.

• Communicate regularly with clients, caregivers, families, and members of the care team regarding schedules, changes, and service needs.

• Respond promptly to call-outs, schedule changes, and last-minute staffing needs to maintain continuity of care.

• Monitor daily schedules and proactively identify potential coverage issues or scheduling conflicts.

• Follow up with caregivers regarding scheduled assignments, availability, and attendance.

• Maintain accurate and up-to-date scheduling information within the agency's scheduling system.

• Document schedule changes, client requests, caregiver communications, and other relevant information accurately and in a timely manner.

• Coordinate new cases and staffing assignments while ensuring all scheduling details are communicated clearly to the appropriate parties.

• Work closely with the clinical and administrative teams to support the smooth and efficient delivery of home care services.

• Provide professional, compassionate, and responsive customer service to clients, caregivers, and their families.

Qualifications:

• Previous experience in home care, healthcare scheduling, staffing, or a related healthcare environment is strongly preferred.

• Understanding of the unique scheduling needs and challenges associated with providing care in clients' homes.

• Excellent organizational and time-management skills with the ability to manage multiple schedules and priorities simultaneously.

• Strong communication and interpersonal skills, with the ability to communicate professionally with clients, caregivers, families, and healthcare professionals.

• Ability to remain calm, resourceful, and solution-oriented when handling last-minute changes or staffing challenges.

• Strong attention to detail and the ability to maintain accurate records and scheduling information.

• Comfortable working with computer systems, scheduling software, email, and other office technology.

• Dependable, professional, compassionate, and committed to providing excellent service to clients and caregivers.