Homebuilding Sales Concierge

Sekisui House US, LLC | Richmond American Homes; Austin (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Job summary

Sekisui House U.S., Inc. is hiring a Sales Associate in Austin, TX. You will support community sales operations, greet visitors, assist with tours, and help manage data in CRM while maintaining a welcoming environment for prospective buyers.

You will learn homebuilding processes, assist with model homes and events, and work closely with mortgage teams to ensure a seamless customer journey. The role emphasizes building product knowledge and teamwork.

Qualifications

• High school diploma or equivalent.
• Up to 1 year of relevant professional experience.
• Basic familiarity with customer service or administrative work.
• Bachelor’s degree or equivalent combination of education and experience (preferred).
• Real estate license (preferred).
• Experience in retail sales, customer service, hospitality, or administrative support (preferred).
• Exposure to CRM systems or customer-tracking tools (preferred).

Responsibilities

• Greet visitors and assist with initial customer interactions to ensure a welcoming and professional first impression.
• Support Community Sales Consultants by standing in as needed, assisting with tours, and addressing routine buyer inquiries.
• Maintain accurate prospect, visitor, and sales-related data in CRM, tracking tools, and other systems.
• Prepare and maintain model homes, sales offices, and marketing materials to ensure a polished and organized environment.
• Support onsite events, community activities, and promotional initiatives.
• Assist with administrative tasks, including contract preparation, paperwork, and reporting.
• Monitor inventory of sales materials, supplies, and model home readiness.
• Participate in training and development programs to build knowledge of products, sales processes, and homebuilding operations.
• Support communication between customers, sales team members, and other departments to facilitate smooth handoffs and a positive experience.
• Conduct follow-up with prospects with the guidance of sales team members.
• Learn and understand local market, including competitor pricing, floor plans, and options offered.
• Participate in sales simulations with sales team members to refine sales skills.
• Work closely with mortgage team to learn the mortgage process, to provide customers with a seamless experience.
• Perform additional duties as assigned to support day-to-day operations and team objectives.

Skills

Strong communication

Customer service

Organizational skills

Attention to detail

Teamwork

Adaptability

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Real Estate License

Tools

CRM systems

Job description

Sekisui House U.S., Inc. is hiring a Sales Associate in Austin, TX. You will support community sales operations, greet visitors, assist with tours, and help manage data in CRM while maintaining a welcoming environment for prospective buyers.

You will learn homebuilding processes, assist with model homes and events, and work closely with mortgage teams to ensure a seamless customer journey. The role emphasizes building product knowledge and teamwork.