Home Warranty & Subcontractor Coordinator

D.R. Horton; Omaha (NE); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time and 
H‑4

Multiple Voluntary and Companyprovided

Job summary

D.R. Horton, Inc. is seeking a Customer Service Coordinator in Omaha to facilitate warranty requests by scheduling subcontractors and coordinating repairs.

The role focuses on resolving issues after closing and maintaining high customer satisfaction. Candidates should have strong phone and email communication, basic MS Office skills, and the ability to manage multiple tasks in a fast-paced environment. The successful candidate will build good rapport with homeowners and subcontractors, ensure

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year related experience.
• Proficiency with DRH Warranty applications on a smart phone, tablet, or laptop.
• Proficiency with MS Office and email.
• Ability to lift and/or move up to 15 pounds.

Responsibilities

• Receive and confirm receipt of homeowner requests.
• Make initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments.
• Evaluate homeowner repair issues to determine if they are warrantable items.
• Communicate effectively to homeowner if repair issue is deemed not warrantable.
• Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs.
• Schedule and manage subcontractors to make designated warranty repairs.
• Certify warranty work is completed within contractor obligations.
• Follow up with homeowners to ensure concerns are addressed in a timely and professional manner.
• Conduct all business in a professional and ethical manner to serve customers and increase goodwill and profit of the company.
• Ability to work overtime.
• Develops and maintains good rapport with subcontractors and homeowners.
• Execute policies to ensure compliance with quality standards.

Skills

Customer service

Scheduling

MS Office

Communication

Problem solving

Education

High School Diploma or GED

Tools

Warranty management software

Job description

D.R. Horton, Inc. is seeking a Customer Service Coordinator in Omaha to facilitate warranty requests by scheduling subcontractors and coordinating repairs.

The role focuses on resolving issues after closing and maintaining high customer satisfaction. Candidates should have strong phone and email communication, basic MS Office skills, and the ability to manage multiple tasks in a fast-paced environment. The successful candidate will build good rapport with homeowners and subcontractors, ensure