Customer Service Coordinator

Talentify; Knoxville (TN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(K)

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Paid Time Off

Company Holidays

Job summary

D.R. Horton, Inc. is seeking a Customer Service Coordinator in Knoxville to facilitate warranty requests and schedule subcontractors for repairs. You will resolve issues after closing and maintain high customer satisfaction through proactive communication.

The role requires a high school diploma and 6 months to 1 year of related experience; proficiency with MS Office and warranty apps is expected. Some overtime may be required.

Qualifications

• High School Diploma or GED.
• 6 months to 1 year related experience.
• Proficiency with MS Office and email.
• Ability to lift and/or move up to 15 pounds.

Responsibilities

• Receive homeowner requests and confirm receipt.
• Schedule inspection appointments with homeowners or technicians.
• Evaluate repair issues to determine warrantability.
• Communicate findings to homeowners when not warrantable.
• Process work orders and verbal instructions for repairs.
• Schedule subcontractors to perform warranty repairs.
• Certify warranty work is completed within contractor obligations.
• Follow up with homeowners to ensure concerns are addressed promptly.
• Develop rapport with subcontractors and homeowners while maintaining professionalism.

Skills

Customer service

Communication

Scheduling

Education

High School diploma or GED

Tools

MS Office

Email

Warranty applications

Job description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for a Customer Service Coordinator. The right candidate's primary goal is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Receive and confirm receipt of homeowner requests
• Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments
• Evaluate homeowner repair issues to determine if they are warrantable items
• Communicates effectively to homeowner if repair issue is deemed not warrantable
• Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Schedule and manage subcontractors to make designated warranty repairs
• Certifies warranty work is completed within contractor obligations
• Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Develops and maintains good rapport with subcontractors and homeowners
• Execute policies to ensure compliance with quality standards

Required Qualifications

• High School Diploma or GED
• 6 months to 1 year related experience
• Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
• Proficiency with MS Office and email
• Ability to lift and/or move up to 15 pounds

Preferred Qualifications

• Previous customer service experience
• Excel in effective and positive communications
• Work effectively in high pressure situations
• Ability to provide a systematic approach in carrying out assignments

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo