Customer Service Coordinator

Talentify; Westerville (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Purchase Plan

Flexible Spending Accounts

Life & Disability Insurance

Vacation & Holidays

Job summary

D.R. Horton, Inc. is seeking a Customer Service Coordinator to facilitate warranty requests by scheduling subcontractors and ensuring timely repairs. The role emphasizes proactive communication with homeowners and meticulous follow-through on work orders.

Ideal candidates will have a High School diploma, 6–12 months of related experience, and proficiency in MS Office. Training on DRH Warranty apps is provided. Position may require overtime and office-based work.

Qualifications

• High School Diploma or GED is required.
• 6 months to 1 year of related experience preferred or required.
• Proficiency with MS Office and email is needed.
• Ability to lift and/or move up to 15 pounds.

Responsibilities

• Receive and confirm homeowner warranty requests.
• Schedule inspection appointments with homeowners and technicians.
• Assess repair items for warranty eligibility.
• Communicate warranty decisions to homeowners.
• Process work orders and follow supervisor instructions.
• Schedule subcontractors for warranty repairs.
• Ensure warranty work is completed within obligations.
• Follow up with homeowners to resolve concerns promptly.
• Maintain professional conduct to support customers and the company.
• Possess flexibility to work overtime as required.

Skills

MS Office

Email

Customer service

Scheduling

Education

High School Diploma or GED

Tools

DRH Warranty apps

Job description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for a Customer Service Coordinator. The right candidate's primary goal is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Receive and confirm receipt of homeowner requests
• Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments
• Evaluate homeowner repair issues to determine if they are warrantable items
• Communicates effectively to homeowner if repair issue is deemed not warrantable
• Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Schedule and manage subcontractors to make designated warranty repairs
• Certifies warranty work is completed within contractor obligations
• Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Develops and maintains good rapport with subcontractors and homeowners
• Execute policies to ensure compliance with quality standards

Required Qualifications

• High School Diploma or GED
• 6 months to 1 year related experience
• Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
• Proficiency with MS Office and email
• Ability to lift and/or move up to 15 pounds

Preferred Qualifications

• Previous customer service experience
• Excel in effective and positive communications
• Work effectively in high pressure situations
• Ability to provide a systematic approach in carrying out assignments

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo