Home Warranty Service Coordinator

D.R. Horton; Omaha (NE); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time and H1

Job summary

D.R. Horton, Inc. in Omaha, Nebraska, is seeking a Customer Service Coordinator to manage warranty requests and coordinate repairs while maintaining a high level of customer satisfaction.

You will contact homeowners, schedule inspections, determine warranty eligibility, process work orders, supervise subcontractors, and follow up to ensure issues are resolved professionally and promptly.

Qualifications

• High School Diploma or GED.
• 6 months to 1 year related experience.
• Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop.
• Proficiency with MS Office and email.
• Ability to lift and/or move up to 15 pounds.

Responsibilities

• Receive and confirm receipt of homeowner requests.
• Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments.
• Evaluate homeowner repair issues to determine if they are warrantable items.
• Communicates effectively to homeowner if repair issue is deemed not warrantable.
• Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs.
• Schedule and manage subcontractors to make designated warranty repairs.
• Certifies warranty work is completed within contractor obligations.
• Follow up with homeowners to ensure concerns are addressed in a timely and professional manner.
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company.
• Ability to work overtime.
• Develops and maintains good rapport with subcontractors and homeowners.
• Execute policies to ensure compliance with quality standards.

Job description

D.R. Horton, Inc. in Omaha, Nebraska, is seeking a Customer Service Coordinator to manage warranty requests and coordinate repairs while maintaining a high level of customer satisfaction.

You will contact homeowners, schedule inspections, determine warranty eligibility, process work orders, supervise subcontractors, and follow up to ensure issues are resolved professionally and promptly.