Home Warranty Service Coordinator

Grand Homes; Midlothian (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Grand Homes in Midlothian, TX, is seeking a Warranty Representative to manage homeowner warranty service requests from start to finish. You will work with homeowners, field personnel, vendors, subcontractors, and trades to ensure timely service and quality repairs.

This role emphasizes scheduling, documentation, and coordination within communities, with a seven-day service target and diligent maintenance of Corrigo records to ensure homeowner satisfaction and adherence to warranty standards.

Qualifications

• Strong customer service and communication skills.
• Excellent organization, scheduling, and follow-through.
• Ability to manage multiple service requests and deadlines.
• Ability to coordinate with homeowners, vendors, subcontractors, and field personnel.
• Residential construction, warranty, or home services experience preferred.

Responsibilities

• Receive, document, and manage homeowner service requests.
• Review requests against closing dates and warranty manual to determine coverage.
• Coordinate repair work with homeowners, field personnel, vendors, subcontractors, and trades.
• Conduct follow-up inspections to ensure repairs meet Grand Homes' quality standards.
• Complete service requests within seven calendar days.
• Maintain accurate service records and update Corrigo daily.
• Schedule homeowner appointments and repair work.
• Enter appointments into Outlook and ensure completed requests are properly closed.
• Coordinate vendors, subcontractors, and trades to ensure timely completion of repairs.

Skills

Customer service

Communication

Organization & scheduling

Multitasking & deadlines

Vendor coordination

Job description

Grand Homes in Midlothian, TX, is seeking a Warranty Representative to manage homeowner warranty service requests from start to finish. You will work with homeowners, field personnel, vendors, subcontractors, and trades to ensure timely service and quality repairs.

This role emphasizes scheduling, documentation, and coordination within communities, with a seven-day service target and diligent maintenance of Corrigo records to ensure homeowner satisfaction and adherence to warranty standards.