Warranty Administrator I: Home Systems & Claims

Frontdoor, Inc.; Northern (KY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Employee stock purchase plan

Job summary

AHS American Home Shield Corp. is seeking a Warranty Administrator who provides outstanding customer service and expert guidance on warranty terms. You will handle inquiries, manage case files, and coordinate with insurers to resolve claims efficiently.

Ideal candidates will have a high school diploma or equivalent, 1–2 years of office experience, and proficiency in Word, Excel, and Outlook, with strong communication skills and attention to detail.

Qualifications

• High school diploma or equivalent required; associate degree in business preferred.
• 1-2 years of office work experience and client interaction.
• Proficient in Word, Excel, and Outlook.
• Ability to read and apply warranty terms to resolve disputes.
• Excellent written and verbal communication skills.

Responsibilities

• Provide exceptional customer service to internal and external customers.
• Answer inquiries via phone and email by clarifying needs and researching information.
• Explain warranty responsibilities and standards to builders, homeowners, and others to expedite warranted repairs and minimize claims.
• Manage warranty case files and administer the resolution process.
• Review claims thoroughly before submission and promptly submit to the insurer.
• Diffuse escalated situations with professionalism and empathy.
• Mediate and negotiate solutions in complex warranty cases.
• Document all customer interactions clearly and concisely.

Skills

Critical thinking

Multi-tasking

Attention to detail

Technical reading

Written communication

Customer service

MS Office

Education

High school diploma or equivalent

Associate degree in business

Tools

Word

Excel

Outlook

Job description

AHS American Home Shield Corp. is seeking a Warranty Administrator who provides outstanding customer service and expert guidance on warranty terms. You will handle inquiries, manage case files, and coordinate with insurers to resolve claims efficiently.

Ideal candidates will have a high school diploma or equivalent, 1–2 years of office experience, and proficiency in Word, Excel, and Outlook, with strong communication skills and attention to detail.