Home Sales Leader: Build Team, Own Customer Experience

Bloomingdale's; Massachusetts; On-site; USD 70,000 - 110,000; Full time

Job summary

Bloomingdale's in Massachusetts seeks a Business Manager to lead a sales team, inspire excellent customer experiences, and drive store performance. This role focuses on coaching, client development, and delivering on our mission to be like no other store in the world.

You will recruit, onboard and develop direct reports, partner with merchandising and operations, and ensure orders are fulfilled accurately and on time, while modeling our customer-centric selling culture.

Qualifications

• Associate's Degree and 3-5 years direct experience required
• Effectively communicate and present information in one-on-one and small group situations to customers, and all levels of internal and external business partners
• Ability to effectively plan and execute strategies
• Ability to monitor and maneuver workflow to achieve priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Responsibilities

• Observe, coach and role model customer-centric selling behaviors at all times
• Require and champion use of selling technology to support a seamless customer experience
• Lead and educate relationship selling, building a client book and driving outreach to maximize business
• Actively support total store priorities and establish self as an available and engaged leader
• Lead and own execution of merchandising, partnering with Visual Merchandise Manager / Merchandise Manager as the owner of overall merchandising direction
• Ensure all necessary re-stocking, floor moves, signing are completed
• Provide daily oversight of fulfillment process, track metrics throughout the day to ensure optimum fill rate

Skills

Retail leadership

Customer service

Team coaching

Sales operations

3-5 years retail experience

Education

Associate's Degree

Job description

Bloomingdale's in Massachusetts seeks a Business Manager to lead a sales team, inspire excellent customer experiences, and drive store performance. This role focuses on coaching, client development, and delivering on our mission to be like no other store in the world.

You will recruit, onboard and develop direct reports, partner with merchandising and operations, and ensure orders are fulfilled accurately and on time, while modeling our customer-centric selling culture.