Home Retention Collector I — Resolve Delinquencies

Collabera; Greensboro (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Collabera's collections role in Greensboro, NC seeks a Home Retention Specialist to support delinquent home loans in a high-volume call center. The 1-year assignment offers potential extension and a W2 rate up to $19/hour.

Responsibilities include resolving late-stage delinquencies, negotiating payment terms, and guiding accounts to current status through inbound and outbound calls, with monthly incentives based on performance.

Qualifications

• Recent collections experience required.
• CSR/Call Center experience is a plus.

Responsibilities

• The Home Retention Specialist, Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans.
• The primary responsibilities for this position include resolving late stage delinquencies on home loans through both inbound and outbound collections calls.
• Collectors work with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements.
• In addition, associates in this role will work to bring customer accounts to current status by offering different options including repayment or workout plans.
• This is a position in a high volume call center environment.
• Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system.
• Collectors also work within a structured team setting.
• Associates are expected to work their scheduled shifts and adhere to our attendance guidelines in order to ensure that we can provide excellent service to our customers.
• Monthly incentive opportunities are available based on performance towards set monthly goals.
• Collectors are also responsible for discussing personal financial information, negotiating payment terms and will be required to navigate through multiple computer applications to provide the best solution for our customers.

Skills

Communication

Organizational skills

Multitasking

Teamwork

Self-motivated

Education

RECENT COLLECTIONS EXPERIENCE

CSR/Call Center

Job description

Collabera's collections role in Greensboro, NC seeks a Home Retention Specialist to support delinquent home loans in a high-volume call center. The 1-year assignment offers potential extension and a W2 rate up to $19/hour.

Responsibilities include resolving late-stage delinquencies, negotiating payment terms, and guiding accounts to current status through inbound and outbound calls, with monthly incentives based on performance.