Customer Service Representative

Adecco; Whiteville (NC); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Paid sick leave

Job summary

Adecco is looking for a Collections Specialist in Whiteville, NC. This role involves collecting delinquent accounts professionally and timely, negotiating payment arrangements, and documenting collection efforts. Candidates must have Collections experience and a high school diploma or GED. Proficiency with MS Office Suite is required, and bilingual candidates are preferred. The position offers a pay rate of $15/hr and potential for increased earnings upon permanent conversion. Benefits include health insurance, a 401K plan, and paid leave options.

Qualifications

• Must have Collections experience.
• Good decision-making and problem-solving skills are essential.
• Proficient with MS Office Suite.
• Must have flexible schedule availability.
• Bilingual is a plus.

Responsibilities

• Collect delinquent accounts professionally and timely.
• Negotiate payment arrangements with clients.
• Document all collection efforts accurately.
• Communicate collection updates to management.
• Process customers' payments through electronic draft.

Skills

Collections experience

Good decision-making skills

Problem solving skills

Proficient with MS Office Suite

Ability to work as part of a team

Bilingual

Education

High School Diploma or GED

Job description

Adecco is currently assisting one of its clients in their search for a Collections Specialist in Whiteville, NC

Pay rate: $15/hr

Shift availability: Operating hours: Mon – Sat, 8am – 9pm. Will be scheduled for an 8 hour shift during those hours, must have open availability.

Temp to hire ($22/hr upon conversion to perm)

Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.

• Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
• Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally.
• Determine cause of delinquency and best course of action to assist delinquent customer.
• Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, scratch pad entries, etc. in the collection system.
• Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.
• Order updated credit bureau report or initiate skip tracing process in accordance with established standards.
• Review files from Loan Services in accordance with established standards, if applicable.
• Initiate deferrals on accounts based upon written policy guidelines.
• Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards.
• Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.
• Ensure that appropriate letters are sent to debtors.
• Process customers payments through electronic draft, if applicable.
• Process account maintenance transactions according to established guidelines

Education/Certification Requirements:

• High School Diploma or GED

Experience requirements for this Collections Specialist:

• Must have Collections experience
• Good decision-making and problem solving skills
• Proficient with MS Office Suite
• Ability to work as part of a team
• Must have flexible schedule
• Bilingual is a plus

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled