Home Network Install & Troubleshoot Technician

Comcast Corporation; North Charleston (SC); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Paid time off

Holidays

Discounted cable services

Bonuses

Paid training

Job summary

Comcast is seeking an entry-level broadband installation and troubleshooting technician to install services in customers’ homes, diagnose issues, and ensure a positive experience. You will perform installations and support basic home networks while upholding safety and company standards.

This role offers $21.40 per hour plus quarterly bonuses, with day-one benefits and paid training. Schedule flexibility includes nights, weekends, and overtime when needed.

Qualifications

• High School Diploma or GED is required (or applicable).
• Willingness to complete required training and certifications.

Responsibilities

• Perform residential installations, service changes, and disconnects following safety rules and local codes.
• Diagnose and resolve issues from network to customer equipment.
• Install and support home networks using coaxial, Ethernet, and Wi-Fi based on customer needs.
• Verify service quality using testing tools and adjust to deliver reliable performance.
• Educate customers on products, services, equipment use, and expectations.
• Accurately document completed work and update customer accounts using digital tools.

Skills

Adaptability

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Etiquette

Resilience

Self Motivation

Technical Knowledge

Education

High School Diploma / GED

Job description

Comcast is seeking an entry-level broadband installation and troubleshooting technician to install services in customers’ homes, diagnose issues, and ensure a positive experience. You will perform installations and support basic home networks while upholding safety and company standards.

This role offers $21.40 per hour plus quarterly bonuses, with day-one benefits and paid training. Schedule flexibility includes nights, weekends, and overtime when needed.