Home Network Installer & Tech Troubleshooter

Comcast (CC) of Willow Grove; Wallace Heights (UT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health coverage (Day 1)

Dental coverage (Day 1)

Vision coverage (Day 1)

Paid time off

Company-observed holidays

Discounted cable services

Job summary

Comcast is hiring an entry-level broadband installer to join our field team. You will install new services in customers' homes, troubleshoot connectivity issues, and ensure a positive experience while meeting safety standards.

The role requires physical work, often outdoors or in tight spaces, with shifts including nights, weekends, and occasional overtime. Compensation starts at $19.87 per hour plus quarterly bonuses and Day One benefits.

Qualifications

• High School Diploma or GED.
• Excellent customer service and communication skills.
• Ability to work in varied environments and physical conditions.

Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices.
• Diagnose and resolve issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required.
• Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
• Drive a company vehicle safely and maintain a valid driver's license.
• Complete required training, certifications, background checks, and licensing within defined timeframes.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.
• Other duties and responsibilities as assigned.

Skills

Adaptability

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Etiquette

Resilience

Self Motivation

Technical Knowledge

Education

High School Diploma / GED

Job description

Comcast is hiring an entry-level broadband installer to join our field team. You will install new services in customers' homes, troubleshoot connectivity issues, and ensure a positive experience while meeting safety standards.

The role requires physical work, often outdoors or in tight spaces, with shifts including nights, weekends, and occasional overtime. Compensation starts at $19.87 per hour plus quarterly bonuses and Day One benefits.