Home Network Installation & Service Technician

Comcast (CC) of Willow Grove; Lanham (MD); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Paid time off

Company-observed holidays

Discounted cable services

Paid training

Job summary

Comcast Corporation is seeking an entry-level broadband installer to handle in-home installations, troubleshoot issues, and connect voice, video, and data services. The role emphasizes safety, reliability, and customer satisfaction while working with basic home networks.

You will work across diverse environments, including nights, weekends, and overtime when needed, with comprehensive benefits starting on Day 1 and opportunities for growth within a Fortune 50 leader in media and technology.

Qualifications

• High School Diploma / GED Certifications (if applicable) Relevant Work Experience

Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Drive a company vehicle safely and maintain a valid driver’s license.

Skills

Adaptability

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Etiquette

Resilience

Self Motivation

Technical Knowledge

Education

High School Diploma

Job description

Comcast Corporation is seeking an entry-level broadband installer to handle in-home installations, troubleshoot issues, and connect voice, video, and data services. The role emphasizes safety, reliability, and customer satisfaction while working with basic home networks.

You will work across diverse environments, including nights, weekends, and overtime when needed, with comprehensive benefits starting on Day 1 and opportunities for growth within a Fortune 50 leader in media and technology.