Home Loan Processor - Customer-Focused & Growth-Oriented

International Executive Service Corps; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

NVR Mortgage is seeking a detail-oriented Loan Processor to support homebuyers through the mortgage process. The role involves coordinating with the sales team and underwriting, managing multiple loan files, and ensuring accurate, timely processing from file setup to closing.

Ideal candidates have a strong customer service background and at least 2 years of loan processing experience, with working knowledge of real estate documentation and underwriting policies.

Qualifications

• Excellent customer service and strong oral and written communication skills.
• Strong organization skills, attention to detail, and ability to multi-task.
• At least 2 years of experience processing loans, preferred.
• Working knowledge of real estate documentation, underwriting policies, compliance, and procedures, preferred.

Responsibilities

• Positively impact the customer experience, while maintaining frequent communication and providing exceptional customer service to homebuyers.
• Maintain ongoing communication with NVR Mortgage and Homebuilding staff throughout the entire loan process.
• Manage multiple loan files, collect and record customer information, and ensure timely processing of mortgages.
• Set up loan files, order all exhibits (i.e., VOE's, VOD's credit report, etc.), and follow up on submitted and pending loans.
• Coordinate closing paperwork, ensure accuracy and completeness of loan files prior to passing to the closing department

Skills

Customer service

Communication skills

Organizational skills

Loan processing experience

Real estate documentation knowledge

Underwriting knowledge

Job description

NVR Mortgage is seeking a detail-oriented Loan Processor to support homebuyers through the mortgage process. The role involves coordinating with the sales team and underwriting, managing multiple loan files, and ensuring accurate, timely processing from file setup to closing.

Ideal candidates have a strong customer service background and at least 2 years of loan processing experience, with working knowledge of real estate documentation and underwriting policies.