Home Lending Support Specialist | Growth & Impact

Testing Site - JPMC; Lexington (KY); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

JPMorgan Chase in Lexington, KY seeks a Home Lending Assistant to support loan processing and customer experience throughout the life of the loan. You will work closely with Home Lending Advisors to ensure accurate applications, gather documents, and coordinate with realtors and builders.

The role requires strong communication, organization, and compliance with applicable lending regulations. You will help manage pipeline, provide updates, and promote a high-quality customer experience for

Qualifications

• Bachelor's degree or equivalent work experience in sales and/or real estate
• Minimum of four years’ work experience in mortgage loan processing
• Proficiency with MS Office products or similar software
• Excellent customer service skills
• Excellent written and oral communication
• Excellent organization skills
• Ability to demonstrate control, flexibility, and maintain quality under changing work demand

Responsabilités

• Take initial inquiry calls for prequalification, take complete applications, request documentation from borrowers and review with Home Loan Advisor(s)
• Discuss products and pricing at the request of, or in the absence of, the Home Lending Advisor(s)
• Proactively review complex files to identify potential problems with loan applications and arrive at workable solutions with the Home Lending Advisor(s) prior to submission to processing
• Manage pipeline, consistently communicating updates to Home Lending Advisor(s) on status and updating borrowers and builders on loan status while preventing pipeline fallout
• Act as a liaison between Home Lending Advisor(s), branch, processing center, and realtors to coordinate submissions and closings
• Coordinate and manage marketing to buyers, sellers, realtors, and builders; assist in staffing Realtor/builder open houses and trade shows
• Establish annual loan production targets with Home Lending Advisor(s) and support high laptop originations where applicable

Connaissances

Bachelor's degree

Mortgage processing

MS Office

Customer service

Written/oral communication

Organization

Adaptability

Formation

Bachelor's degree or equivalent

Outils

MS Office

Description du poste

JPMorgan Chase in Lexington, KY seeks a Home Lending Assistant to support loan processing and customer experience throughout the life of the loan. You will work closely with Home Lending Advisors to ensure accurate applications, gather documents, and coordinate with realtors and builders.

The role requires strong communication, organization, and compliance with applicable lending regulations. You will help manage pipeline, provide updates, and promote a high-quality customer experience for