Home Lending Support Specialist

JPMorgan Chase & Co.; New York (NY); On-site; USD 52,000 - 66,000; Full time

Job summary

JPMorgan Chase & Co. in New York is seeking a Home Lending Assistant to serve as the primary contact for customers throughout the loan process, supporting Home Lending Advisors and ensuring compliance with regulatory requirements.

The role emphasizes exceptional customer service, strong communication, and organization, with responsibilities including handling inquiries, processing applications, managing pipelines, and coordinating with realtors and builders.

Qualifications

• Bachelor's degree or equivalent work experience in sales and/or real estate.
• Minimum four years of mortgage loan processing experience.
• Proficient in MS Office.
• Excellent customer service and communication.
• Strong organizational skills and adaptability.

Responsibilities

• Utilize your understanding of the home loan process to take all initial inquiry calls for prequalification, take complete applications, request documentation from borrowers and review with Home Loan Advisor(s).
• Discuss products and pricing at the request of, or in the absence of, the Home Lending Advisor(s).
• Proactively review complex files to identify potential problems with loan applications and arrive at workable solutions with the Home Lending Advisor(s) prior to submission to processing.
• Manage pipeline, consistently communicating updates to Home Lending Advisor(s) on pipeline status and updating borrowers and builders on status of loans while watching for and preventing pipeline fallout and quote rate to pipeline floats.
• Act as a liaison between Home Lending Advisor(s), branch, processing center (if applicable), and group of established realtors (20-30) to coordinate submissions and closings to allow Home Lending Advisor(s) to concentrate on generating new business.
• Coordinate and manage marketing to buyers, sellers, realtors, and builders assist in staffing Realtor/builder open houses and trade shows.
• Establish with Home Lending Advisor(s) the annual number of loans required to fund and close and/or incremental increase in Home Lending Advisor(s)'s annual production; and, if applicable, support Home Lending Advisor(s) to achieve high usage of laptop originations.

Skills

Customer service

Communication skills

Organization

Flexibility

MS Office

Education

Bachelor's degree or equivalent in sales or real estate

Tools

MS Office

Job description

JPMorgan Chase & Co. in New York is seeking a Home Lending Assistant to serve as the primary contact for customers throughout the loan process, supporting Home Lending Advisors and ensuring compliance with regulatory requirements.

The role emphasizes exceptional customer service, strong communication, and organization, with responsibilities including handling inquiries, processing applications, managing pipelines, and coordinating with realtors and builders.