Home Improvement Warranty Technician

Jobtailor; Harrisburg (Dauphin County); On-site; USD 40,000 - 60,000; Full time

Job summary

Jobtailor is seeking a skilled Home Repair Technician in Harrisburg, PA to troubleshoot, diagnose, and repair a variety of home systems while delivering outstanding customer service.

You will communicate repair needs to customers, generate leads for exterior and interior trades, and prepare detailed scopes of work. The role requires self-motivation, reliability, and adherence to procedures.

Qualifications

• Ability to troubleshoot and diagnose home repair issues.
• Ability to communicate repair recommendations to customers.
• Self-motivation and desire to complete jobs correctly.

Responsibilities

• Troubleshoot and diagnose various home repair issues
• Communicate repair needs and opportunities to customers
• Balance the needs of the customer with the profitability of the project
• Generate sales leads for gutters, roofing, siding, trim, doors, windows, and baths
• Create and deliver detailed scopes of work and other forms
• Accurately follow procedures
• Maintain company vehicle and ensure regular and timely maintenance
• Maintain professional appearance and reliability
• Deliver the highest level of excellence in customer service
• Manage daily schedule with direction from Coordinator
• Maintain an active role in own advancement of product knowledge and best practices necessary for all scopes of work

Skills

Troubleshooting Home Repair Issues

Customer Service Excellence

Operating Power Tools

Leak Detection and Resolution

Valid Driver's License

Tools

Power Tools

Hand Tools

Metal Bending Brake

Job description

• Troubleshoot and diagnose various home repair issues
• Communicate repair needs and opportunities to customers
• Balance the needs of the customer with the profitability of the project
• Generate sales leads for gutters, roofing, siding, trim, doors, windows, and baths
• Create and deliver detailed scopes of work and other forms
• Accurately follow procedures
• Maintain company vehicle and ensure regular and timely maintenance
• Maintain professional appearance and reliability
• Deliver the highest level of excellence in customer service
• Manage daily schedule with direction from Coordinator
• Maintain an active role in own advancement of product knowledge and best practices necessary for all scopes of work

Requirements

• Lifting and carrying equipment and materials of up to 100 lbs.
• Operating power tools and hand tools
• Operating a metal bending brake
• Climbing step ladders and 24' - 40' extension ladders
• Walking and working on elevated and uneven surfaces (roofs)
• Working outside exposed to the elements
• Frequent standing, sitting, crawling, bending, lifting, carrying, walking, kneeling, reaching, balancing, pushing, pulling, etc. in awkward positions
• Must have a valid drivers license.
• Leak detection and resolution
• Ability to identify troubleshoot problems
• Offer solutions and deliver only the best customer service experience
• Self-motivation and a desire to get the job done correctly
• Ability to communicate recommendations for additional repairs and/ or replacement solutions to the customer
• Have patience with customers in need

Core Competencies

Demonstrates expertise in troubleshooting and diagnosing home repair issues while delivering exceptional customer service. Proficient in managing project profitability and effectively communicating repair needs and solutions to customers.

Highest-signal resume keywords

• Troubleshooting Home Repair Issues
• Customer Service Excellence
• Operating Power Tools
• Leak Detection and Resolution
• Valid Driver's License

Hard Skills

• Troubleshooting
• Leak Detection
• Operating Power Tools
• Operating Hand Tools
• Metal Bending Brake Operation
• Climbing Ladders
• Working on Elevated Surfaces
• Carrying Heavy Equipment
• Creating Scopes of Work
• Sales Lead Generation

Soft Skills

• Effective Communication
• Self-Motivation
• Patience with Customers

Industry Keywords

• Home Repair
• Customer Service
• Project Profitability
• Best Practices
• Construction