Home Improvement Warranty Technician

Jobtailor

Philadelphia (Philadelphia County)

On-site

USD 42,000 - 62,000

Full time

14 days+

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Job summary

Jobtailor is seeking a hands-on field technician in Philadelphia to diagnose home repair issues and communicate repair needs to customers. You will balance customer needs with profitability while generating sales leads for gutters, roofing, siding, trim, doors, windows, and baths.

Create detailed scopes of work, follow procedures, and maintain the company vehicle to ensure timely maintenance. The role emphasizes top-notch customer service, professional appearance, and a proactive approach to

Qualifications

Must have strong troubleshooting and diagnostic skills for home repair issues.
Excellent customer service and ability to communicate repair needs to customers.
Valid driver’s license and reliable transportation.
Ability to identify solutions and recommend repairs or replacements.

Responsibilities

Troubleshoot and diagnose home repair issues.
Communicate repair needs and opportunities to customers.
Balance customer needs with project profitability.
Generate sales leads for gutters, roofing, siding, trim, doors, windows, and baths.
Create and deliver detailed scopes of work and other forms.
Follow procedures accurately.
Maintain company vehicle and ensure timely maintenance.
Maintain professional appearance and reliability.
Deliver excellent customer service.

Skills

Troubleshooting

Power Tools

Leak Detection

Customer Service

Driver's License

Tools

Power Tools

Hand Tools

Metal Bending Brake

Job description

Troubleshoot and diagnose various home repair issues
Communicate repair needs and opportunities to customers
Balance the needs of the customer with the profitability of the project
Generate Sales leads for gutters, roofing, siding, trim, doors, windows, and baths
Create and deliver detailed scopes of work and other forms
Accurately follow procedures
Maintain company vehicle, ensure regular and timely maintenance
Maintain professional appearance and reliability
Deliver the highest level of excellence in customer service
Manage daily schedule with direction from Coordinator
Maintain an active role in own advancement of product knowledge and best practices necessary for all scopes of work

Requirements

Lifting and carrying equipment and materials of up to 100 lbs.
Operating power tools and hand tools
Operating a metal bending brake
Climbing step ladders and 24' - 40' extension ladders
Walking and working on elevated and uneven surfaces (roofs)
Working outside exposed to the elements
Frequent standing, sitting, crawling, bending, lifting, carrying, walking, kneeling, reaching, balancing, pushing, pulling, etc. in awkward positions
Must have a valid drivers license.
Leak detection and resolution
Ability to identify troubleshoot problems
Offer solutions and deliver only the best customer service experience
Self-motivation and a desire to get the job done correctly
Ability to communicate recommendations for additional repairs and/ or replacement solutions to the customer
Have patience with customers in need

Core Competencies

Demonstrates expertise in troubleshooting and diagnosing home repair issues while delivering exceptional customer service. Proficient in operating power tools, managing project profitability, and maintaining product knowledge for various home improvement services.

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