Area Installation Specialist, Exteriors

Jobtailor; San Jose (CA); On-site; USD 95,000 - 130,000; Full time

Job summary

Jobtailor in San Jose, CA is seeking a Residential Installations Project Manager to oversee home improvement install projects, ensuring quality and customer satisfaction throughout the lifecycle. You will coordinate with service providers, perform site measurements, and review scope changes.

The role emphasizes strong organizational skills, problem solving, and collaborative leadership in a fast-paced construction environment, with direct customer communication and timely follow-up.

Qualifications

• Bachelor's degree program or equivalent degree in a field of study related to the job
• 5 years of work experience
• Must pass pre-employment test if applicable
• Construction/home improvement industry experience
• Prior experience managing residential home improvement install projects
• Strong time management and organizational skills

Responsibilities

• Assist with the customer experience throughout the install job life cycle
• Perform technical measures, assess pre-existing conditions, and conduct product affirmations
• Conduct Job Site Inspections (JSIs) to review quality of work
• Conduct service provider badging checks
• Meet with customers to ensure the install experience meets The Home Depot standards
• Resolve customer complaints and open questions
• Make decisions to prevent cycle-time delays
• Work with service providers to resolve issues
• Approve or escape project changes before work proceeds
• Ensure all open items are completed to the customer's satisfaction
• Maintain regular customer communication and timely follow-up
• Manage open services and assigned Care Tickets to resolution
• Manage all jobs in the assigned area and product category
• Inspect work for adherence to industry construction standards
• Document job scope changes and manage timely closure of open services
• Resolve jobs-on-hold and initiate change-of-scope requests
• Use reporting and related systems to support customer experience and installation accuracy
• Report to the District Installation Manager; no direct reports

Skills

Job Site Inspections (JSIs)

Project Management

Construction Standards Adherence

Change-of-Scope Management

Reporting Systems Usage

Time Management

Organizational Skills

Problem Solving

Collaborative Leadership

Customer Communication

Education

Bachelor's degree or equivalent

Job description

• Assist with the customer experience throughout the install job life cycle
• Perform technical measures, assess pre-existing conditions, and conduct product affirmations
• Conduct Job Site Inspections (JSIs) to review quality of work
• Conduct service provider badging checks
• Meet with customers to ensure the install experience meets The Home Depot standards
• Resolve customer complaints and open questions
• Make decisions to prevent cycle-time delays
• Work with service providers to resolve issues
• Approve or escape project changes before work proceeds
• Ensure all open items are completed to the customer's satisfaction
• Maintain regular customer communication and timely follow-up
• Manage open services and assigned Care Tickets to resolution
• Manage all jobs in the assigned area and product category
• Inspect work for adherence to industry construction standards
• Document job scope changes and manage timely closure of open services
• Resolve jobs-on-hold and initiate change-of-scope requests
• Use reporting and related systems to support customer experience and installation accuracy
• Report to the District Installation Manager; no direct reports

Requirements

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States
• Must pass pre-employment test if applicable
• Construction/home improvement industry experience
• Prior experience managing residential home improvement install projects
• Bachelor's degree program or equivalent degree in a field of study related to the job
• 5 years of work experience
• Strong time management and organizational skills
• Strong negotiating skills
• Strong business acumen
• Problem solving and multi-tasking skills
• Collaborative leadership skills where strong value is placed on partnerships
• Ability to travel overnight less than 10% of the time
• Ability to perform intermittent physical exertion, including walking, standing, stooping, climbing, and lifting material or equipment
• Ability to work with regular exposure to dust, fumes, or odors

Core Competencies

Demonstrates expertise in managing residential home improvement installation projects, ensuring customer satisfaction through effective communication, problem-solving, and adherence to construction standards. Strong organizational and time management skills are essential for overseeing multiple jobs and maintaining quality throughout the installation process.

Highest-signal resume keywords

• Residential Home Improvement Project Management
• Job Site Inspections (JSIs)
• Customer Experience Management
• Strong Negotiating Skills
• Construction Industry Experience

Hard Skills

• Job Site Inspections (JSIs)
• Project Management
• Construction Standards Adherence
• Change-of-Scope Management
• Reporting Systems Usage

Soft Skills

• Time Management
• Organizational Skills
• Problem Solving
• Collaborative Leadership
• Customer Communication

Industry Keywords

• Construction Industry
• Home Improvement
• Customer Experience
• Service Provider Management
• Installation Accuracy