Home Improvement Warranty Technician

Jobtailor; Pittsburgh (Allegheny County); On-site; USD 42,000 - 66,000; Full time

Job summary

Jobtailor in Pittsburgh is seeking a hands-on Field Technician to troubleshoot home repairs, communicate needs to customers, and balance client satisfaction with profitability. You will generate leads for gutters, roofing, siding, and related services while drafting detailed scopes of work and maintaining company vehicles.

A proactive attitude and strong customer focus are essential. Responsibilities include managing daily schedules, following procedures, and advancing product knowledge to

Qualifications

• Experience troubleshooting home repair issues.
• Ability to identify and resolve leaks.
• Strong communication with customers and team.

Responsibilities

• Troubleshoot and diagnose home repair issues.
• Communicate repair needs and opportunities to customers.
• Balance customer needs with project profitability.
• Generate sales leads for gutters, roofing, siding, trim, doors, windows, and baths.
• Create and deliver detailed scopes of work and other forms.
• Accurately follow procedures.
• Maintain company vehicle and ensure maintenance.
• Deliver highest level of customer service.
• Manage daily schedule with direction from Coordinator.
• Continue product knowledge and best practices for all scopes.

Skills

Troubleshooting

Leak Detection

Problem Identification

Sales Lead Generation

Scope Of Work Creation

Effective Communication

Self-Motivation

Patience With Customers

Valid Driver's License

Customer Service Excellence

Tools

Power Tools

Hand Tools

Metal Bending Brake

Job description

• Troubleshoot and diagnose various home repair issues


• Communicate repair needs and opportunities to customers


• Balance the needs of the customer with the profitability of the project


• Generate sales leads for gutters, roofing, siding, trim, doors, windows, and baths


• Create and deliver detailed scopes of work and other forms


• Accurately follow procedures


• Maintain company vehicle and ensure regular and timely maintenance


• Maintain professional appearance and reliability


• Deliver the highest level of excellence in customer service


• Manage daily schedule with direction from Coordinator


• Maintain an active role in own advancement of product knowledge and best practices necessary for all scopes of work

Requirements

• Lifting and carrying equipment and materials of up to 100 lbs.


• Operating power tools and hand tools


• Operating a metal bending brake


• Climbing step ladders and 24' - 40' extension ladders


• Walking and working on elevated and uneven surfaces (roofs)


• Working outside exposed to the elements


• Frequent standing, sitting, crawling, bending, lifting, carrying, walking, kneeling, reaching, balancing, pushing, pulling, etc. in awkward positions


• Must have a valid drivers license.


• Leak detection and resolution


• Ability to identify troubleshoot problems


• Offer solutions and deliver only the best customer service experience


• Self-motivation and a desire to get the job done correctly


• Ability to communicate recommendations for additional repairs and/ or replacement solutions to the customer


• Have patience with customers in need

Core Competencies

Demonstrates expertise in troubleshooting and diagnosing home repair issues while delivering exceptional customer service. Proficient in operating power tools, managing project profitability, and maintaining product knowledge for various home improvement services.

Highest-signal resume keywords

• Troubleshooting And Diagnosing Home Repair Issues


• Operating Power Tools And Hand Tools


• Leak Detection And Resolution


• Customer Service Excellence


• Valid Driver's License

Hard Skills

• Leak Detection


• Problem Identification


• Scope Of Work Creation


• Sales Lead Generation


• Operating Metal Bending Brake

Soft Skills

• Effective Communication


• Self-Motivation


• Patience With Customers

Industry Keywords

• Home Repair


• Customer Service


• Project Profitability


• Gutters


• Roofing


• Siding


• Trim


• Doors


• Windows


• Baths

Tools & Technologies

• Power Tools


• Hand Tools