Home Improvement Sales & Customer Service Associate

Lowe's; Mount Sterling (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) matching

Employee Stock Purchase Program

Associate discount

Track to the Trades

Job summary

Lowe's in Mount Sterling, Kentucky is seeking a Customer Service Associate to welcome customers and help them find the right home improvement products. You will interact with customers throughout the day, answer questions, and ensure customer needs are met.

Responsibilities include locating merchandise, stocking shelves, processing orders and deliveries, and cross-training in other store areas to deliver excellent service.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Bilingual skills

Retail software familiarity

Communication skills

Job description

Lowe's in Mount Sterling, Kentucky is seeking a Customer Service Associate to welcome customers and help them find the right home improvement products. You will interact with customers throughout the day, answer questions, and ensure customer needs are met.

Responsibilities include locating merchandise, stocking shelves, processing orders and deliveries, and cross-training in other store areas to deliver excellent service.