Home Improvement Retail: Customer Service Pro

Lowe's Home Centers, LLC; Massachusetts; On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k)

Employee Stock Purchase Program

Associate discount (10%)

Track to the Trades program

Job summary

Lowe's Home Centers, LLC is hiring a part-time Customer Service Associate in Massachusetts. You will welcome customers, help them find products, and ensure a smooth shopping experience across departments.

You’ll handle inquiries, stock shelves, and assist with orders and deliveries while learning store processes. This role requires standing, lifting up to 25 lbs, and delivering friendly service across areas.

Qualifications

• 6 months experience using a computer and basic software
• 6 months experience using common retail technology such as smartphones and tablets
• Reading, writing and performing basic arithmetic
• Able to stand for long periods and lift up to 25 lbs
• Bi-lingual skills preferred in a retail environment

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Stock shelves and replenish supplies as needed
• Process orders and deliveries accurately so customers receive merchandise on time
• Cross-train in other store areas to improve customer service
• Prepare department merchandise according to customer needs (e.g., tint paint, cut pipe, etc.)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Communication

Basic math

Physical stamina

Teamwork

Tools

Retail technology

Job description

Lowe's Home Centers, LLC is hiring a part-time Customer Service Associate in Massachusetts. You will welcome customers, help them find products, and ensure a smooth shopping experience across departments.

You’ll handle inquiries, stock shelves, and assist with orders and deliveries while learning store processes. This role requires standing, lifting up to 25 lbs, and delivering friendly service across areas.