Customer Service Pro — Home Improvement Retail

Lowe's Home Centers, LLC; Leominster (MA); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) match

Employee Stock Purchase Program

Associate Discount 10%

Track to the Trades program

Job summary

Lowe’s Home Centers, LLC is hiring a Customer Service Associate in Massachusetts. You will greet customers, help them locate products, and ensure smooth checkout while supporting store operations in a fast-paced retail environment.

The role emphasizes friendly service, product knowledge, and cross-department collaboration. The position may be part-time with growth opportunities and a variety of benefits for eligible associates.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
• 6 months of Retail and/or customer service experience (preferred).
• Certification in trade related to department (preferred).

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Customer service

Bi-lingual skills

Job description

Lowe’s Home Centers, LLC is hiring a Customer Service Associate in Massachusetts. You will greet customers, help them locate products, and ensure smooth checkout while supporting store operations in a fast-paced retail environment.

The role emphasizes friendly service, product knowledge, and cross-department collaboration. The position may be part-time with growth opportunities and a variety of benefits for eligible associates.