Customer Experience Coordinator

Kitchen Tune-Up Burlington, VT; South Burlington (VT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Training & development

Job summary

Kitchen Tune-Up Burlington, VT is seeking a Customer Experience Coordinator to deliver outstanding service while supporting sales and marketing initiatives. You will manage the customer journey from inquiry to project completion, coordinate design prep, and keep records up to date in ServiceMinder.

In this role you will schedule consultations, assist with financing paperwork, follow up on proposals, and help generate positive reviews.

Qualifications

• Answer incoming calls and respond to customer inquiries.
• Contact new leads and schedule appointments.
• Qualify leads using the Kitchen Tune-Up questionnaire.
• Prepare customers for their design consultation.
• Maintain communication throughout the customer journey.
• Update customer records in ServiceMinder.
• Follow up after appointments and completed projects.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Contact new leads and schedule appointments.
• Qualify leads using the Kitchen Tune-Up questionnaire.
• Prepare customers for their design consultation.
• Maintain communication throughout the customer journey.
• Update customer records in ServiceMinder.
• Follow up after appointments and completed projects.

Job description

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Training & development

Position: Customer Experience Coordinator

Reports to: Operations Manager

Your responsibilities as Customer Experience Coordinator:

Primary Focus: Deliver exceptional customer experience while supporting sales and marketing.

Customer Care

• Answer incoming calls and respond to customer inquiries.
• Contact new leads and schedule appointments.
• Qualify leads using the Kitchen Tune-Up questionnaire.
• Prepare customers for their design consultation.
• Maintain communication throughout the customer journey.
• Update customer records in ServiceMinder.
• Follow up after appointments and completed projects.

Sales Support

• Schedule consultations.
• Prepare financing paperwork and contracts.
• Follow up on outstanding proposals.
• Assist with customer reviews and referrals.

Marketing Support

• Schedule corporate social media posts.
• Publish blogs and website updates.
• Upload before-and-after project photos.
• Submit project photos to Corporate.
• Coordinate email campaigns.
• Assist with home shows and community events.

Success Measures

• Leads contacted within minutes/hours.
• High appointment booking rate.
• Positive customer communication.
• Consistent online marketing activity.
• Customer reviews generated.
• CRM remains accurate.